[{"name":"Shweta_Bot","description":"Bank Bot created by Shweta","langISO":"en","entities":[{"name":"account","entries":[{"value":"current account","synonyms":["current account"]},{"value":"savings account","synonyms":["savings account","salary account","saving account","savind acc","savings acc","saving","saving","savings","svings account","SA"]},{"value":"Loan account","synonyms":["personal loan account","home loan account","motor loan account","vehicle loan account","car loan account","gold loan account","education loan account"]},{"value":"overdraft account","synonyms":["overdraft account","OD account","cc account","cash credit account"]},{"value":"travel currency account","synonyms":["travel currency account"]},{"value":"demat account","synonyms":["demat account","demat"]},{"value":"checking account","synonyms":["checking account"]},{"value":"public provident fund","synonyms":["ppf","provident fund account","public provident fund"]},{"value":"trading account","synonyms":["trading account"]},{"value":"student account","synonyms":["student account","student","student savings account","student current current"]},{"value":"simple joint account","synonyms":["simple joint account","joint account","joint accounts"]},{"value":"professional Joint account","synonyms":["joint buisness account","joint professionalaccount","business joint account","business account","corporate account"]}]},{"name":"add-on-card","entries":[{"value":"add on card","synonyms":["add on card","addon card","add-on card","addon","ad-on card","adon card","add on","linked card","duplicate card","duplicte card","duplicte card","duplcte card"]}]},{"name":"adhaar_card","entries":[{"value":"Adhaar card","synonyms":["Adhaar card","adhar card","Adhaar card","Adhar card"]}]},{"name":"balance","entries":[{"value":"ballance","synonyms":["ballance"]},{"value":"balance","synonyms":["balance","left over","remaining","left on","left of"]}]},{"name":"bank","entries":[{"value":"HDFC","synonyms":["HDFC","hdfc","hdfc bank","hdfcs","hdfc's"]},{"value":"ICICI","synonyms":["ICICI","icici","icici's","icici bank","icicis"]},{"value":"AXIS","synonyms":["Axis","axis banks","axis bank's"]},{"value":"bank","synonyms":["bank"]},{"value":"SBI","synonyms":["SBI","state bank of india","state bank"]}]},{"name":"beneficiary-type","entries":[{"value":"Intrabank","synonyms":["Intrabank","outside NTB","non NTB","not from NTB","other banks","others banks","others","intra bank","third party","non NTB account"]},{"value":"Interbank","synonyms":["Interbank","within NTB","within same bank","inter bank","within NTB","in NTB","NTB account","NTB customer"]}]},{"name":"bill-payment-type","entries":[{"value":"Gas Bill","synonyms":["Gas Bill"]},{"value":"Phone Bill","synonyms":["Phone Bill"]},{"value":"Electricity Bill","synonyms":["Electricity Bill"]}]},{"name":"cards","entries":[{"value":"debit card","synonyms":["debit card","ATM card","ATM cards","debit cards"]},{"value":"credit card","synonyms":["credit card","credit crad","credit carda","credit cards"]},{"value":"amex card","synonyms":["amex card","amex"]},{"value":"visa card","synonyms":["visa card","visa"]},{"value":"master card","synonyms":["master card"]},{"value":"discover card","synonyms":["discover card"]},{"value":"card","synonyms":["card","cards"]},{"value":"adhaar card","synonyms":["adhaar card"]},{"value":"adhar card","synonyms":["adhar card"]},{"value":"credit cars","synonyms":["credit cars"]}]},{"name":"cheque","entries":[{"value":"cheque","synonyms":["cheque","check","checks","checque"]}]},{"name":"debtwords","entries":[{"value":"mortage","synonyms":["mortage"]},{"value":"loan","synonyms":["loan","debt","mortgage","owe","owed","borrowed","loaned","borrow","owed","indebted"]}]},{"name":"decision","entries":[{"value":"Yes","synonyms":["Yes","that works","ok","clear that","close that","yes please","definitely","go ahead","yes go ahead","sure","sure do it","do it","yeah","okies","okay","k","oh that would be great","that would be great","thats right","thats correct","right","ya"]}]},{"name":"decisionno","entries":[{"value":"no","synonyms":["no","never","please dont","not really","not","nope","no way"]}]},{"name":"demand_draft","entries":[{"value":"Demand Draft","synonyms":["Demand Draft","DD","Dem Draft","demand draft"]}]},{"name":"dining-partners","entries":[{"value":"Sofitel","synonyms":["Sofitel"]},{"value":"cafe coffee day","synonyms":["cafe coffee day","ccd"]}]},{"name":"email_terms","entries":[{"value":"email","synonyms":["email","mail","e mail","email address","mail address","mail id","email id","mail addrs","mail add","email add","email addrs","e mail address","email adrs","email adres","mail adres","mail adrs","e mail adrs","e mail id","e-mail"]}]},{"name":"emi","entries":[{"value":"EMI","synonyms":["EMI","emi","monthly installment","monthly installments","installments"]}]},{"name":"fd","entries":[{"value":"fixed deposit","synonyms":["fixed deposit","fd","fixed deposits","fixed deposited"]}]},{"name":"features-types","entries":[{"value":"Travel Benefits","synonyms":["Travel Benefits","benefits on travel","offers on travel","travel offers","travel features","travel cards","cards with travel benefits","travel benefit cards","travelling cards","air travel","travel","travel card","travelling abroad","going abroad"]},{"value":"EMI Features","synonyms":["EMI Features","EMI benefits","installment benefits","installment features","convert to emi","convert expenses to emi"]},{"value":"Cashback Feature","synonyms":["Cashback Feature","cash back feature","benefits on cashback","cashback benefits","features of cashback","schemes of cashback","cashback schemes","cashback cards","cashback card","cash back card","cash back cards","cashback","cashback offer","cash back offer"]},{"value":"Security Feature","synonyms":["Security Feature","features for security","security benefits","benefits for security","most secure","safe card","secure card","good security"]},{"value":"Airport Lounge Features","synonyms":["Airport Lounge Features","lounge access features","lounge access benefits","benefits on lounge access","Airlines card","cards with airlines benefits","airlines benefits","airlines benefit card","priority pass","lounge access","lounge"]},{"value":"Reward Points Feature","synonyms":["Reward Points Feature","features on reward points","reward point benefits","benefits on reward points","reward points","rewards card","rewards type cards","reward card","rewards credit card","reward point offers","reward points","360 rewards","360 degree rewards"]},{"value":"Fuel Surcharge Waiver Feature","synonyms":["Fuel Surcharge Waiver Feature","benefits on fuel surcharge","fuel surcharge benefits","fuel benefits","petrol surcharge benefits","benefits on petrol surcharge","surcharge waiver type","surcharge waiver card","petrol cards","surcharge waiver credit cards","fuel surcharge cards","fuel surcharge waiver cards","fuel surcharge","Fuel Surcharge Waiver Cards/ No fuel Surcharge Cards","petrol card","fuel card","petrol","petrol offers","fuel offers","fuel","zero fuel surcharge","0 fuel surcharge","zero surcharge fee","0 surcharge fee","0% fuel surcharge","no fuel surcharge","zero surcharge fees","0 surcharge fee","0% surcharge fee","no surcharge fee","no surcharge","no fuel surcharge","no surcharge on fuel"]},{"value":"Insurance Feature","synonyms":["Insurance Feature","benefits for insurance","insurance claim benefits","insurance benefits","benefits on insurance","insurance cover benefits","insurance cover features","features of insurance cove","insurace against fraud"]},{"value":"Customization Features","synonyms":["Customization Features","image cards","cards with my image","card with my image","custo","customized card","customized credit card"]},{"value":"Welcome Benefits Feature","synonyms":["Welcome Benefits Feature","welcome gifts feature","welcome benefit scheme","welcome benefits","welcome benefit","Welcome Benefits"]},{"value":"Offers Feature","synonyms":["Offers Feature","different offers on","offers on","offer cards","cards with offers","offer card"]},{"value":"Special Features","synonyms":["Special Features","special benefits","special features","best features","best schemes","best benefits"]},{"value":"Total Credit Limit","synonyms":["Total Credit Limit","Total Credit Limit","credit limit","maximum credit limit","balance limit","highest credit limit","highest limit","credit card limit","cc limit"]},{"value":"Standard Joining Fee","synonyms":["Standard Joining Fee","joining fee","processing fee","processing fees","joining fees"]},{"value":"Standard Annual Fee","synonyms":["Standard Annual Fee","annual fee","membership fee","membership fees","membership cost","yearly charges","annual charges","recurring charges","annaul membership cost","yearly fees","annual fees","lifetime free cards","free card","zero annual fee","yearly fee","membership fees","annual charge","maintainance charges","0 annual fees","zero annual fees","free for lifetime"]},{"value":"Standard Add-on Card Joining Fee","synonyms":["Standard Add-on Card Joining Fee","add on joining fee","add-on joining fee","addon joining fee","add on joining fees","addon joining fees"]},{"value":"Standard Add-on Card Annual Fee","synonyms":["Standard Add-on Card Annual Fee","add on annual fee","add-on annual fee","add on annual fees","add on membership fees","add-on annual fees","addon annual fees","membership fees"]},{"value":"Finance Charges","synonyms":["Finance Charges","APR","interest cost","interest rate","interest charge","rate of interest","monthly interest","ROI","interest amount","interest calculated","interest is charged","intrest amount","intrest charges","interest charges","how much intrest","how much interest","how much is the interest","APR charges","annual interest charges","interest rate calculate","intrest rate calculated","interest rates calculated","intrest rates calculated","Lowest Interest Charge feature","annual percentage rate"]},{"value":"Cash Withdrawal Charges","synonyms":["Cash Withdrawal Charges","withdrawal charges","charges for cash withdrawal","charges on cash withdrawal","cahrges to withdraw cash","cash withdraw charge"]},{"value":"Card Replacement charges","synonyms":["Card Replacement charges","duplicate card charges","charges for duplicate card","charges for replacing card","replace card charges"]},{"value":"Emergency card Replacement Fee Overses","synonyms":["Emergency card Replacement Fee Overses","overseas card replacement fees","emergency replacement fees","charges for emergency replacement of card","charges for replacement overseas","overseas replacement fees"]},{"value":"Late Payment fees","synonyms":["Late Payment fees","fees for late payment","late fees","late pay charges","charges for late payment","late payment charges","unable to pay my emi","pay my emi late","pay late","late paymenmt"]},{"value":"Over Limit Charges","synonyms":["Over Limit Charges","exceeded limit charges","went over credit limit","exceeded credit limit","charges for overlimit","charges to cross limit","charges if i cross my limit","exceed my credit limit","cross my credit limit","cross my credit limit","exceed my credit allowed","above my credit limit","cross my allowable limit","go over my credit limit","over limit fee","over limit fees","cross my allowable credit limit","exceed credit limit","overlimit charges"]},{"value":"Cash Payment Fees","synonyms":["Cash Payment Fees","fees for cash payment","fees to pay in cash"]},{"value":"Miscellaneous charges","synonyms":["Miscellaneous charges","all charges","misc. charges","misc charges","overall charges","summary of charges"]},{"value":"late payment","synonyms":["late payment","payment after due date","payment post due date"]},{"value":"Business card type","synonyms":["Business card type","business card","business cards","corporate cards","corporate card","commercial cards","commercial cards","cards with business benifits","corporate benifits cards","card for corporates","cards for business"]},{"value":"Duplicate Statement fees","synonyms":["Duplicate Statement fees","fees for duplicate statement"]},{"value":"Chargeslip Retrieval Fee","synonyms":["Chargeslip Retrieval Fee"]},{"value":"Outstation Cheque Fee","synonyms":["Outstation Cheque Fee","fees for outsation cheques","charges for outstation cheque"]},{"value":"Cheque return or dishonour Fee","synonyms":["Cheque return or dishonour Fee","charges for cheque return","cheque bounce fees","fees if the cheque bounce","charges if the cheque is returned","dishonour fees","dishonour charges","charges for dishonour"]},{"value":"Autodebit Reversal Bank A/c out of Funds","synonyms":["Autodebit Reversal Bank A/c out of Funds","auto debit reversal","reversal of auto debit","fees for auto debit failure","charges for autodebit failure","autodebit reversal","reversal of autodebit"]},{"value":"Surcharge on purchase or cancellation of Railway Tickets","synonyms":["Surcharge on purchase or cancellation of Railway Tickets","surcharge on railway tickets","railway ticket cancellation","railway ticket surcharge"]},{"value":"Mobile Alerts for Transactions","synonyms":["Mobile Alerts for Transactions","mobile alert fees","fees for mobile alerts","charges for mobile alerts"]},{"value":"Balance Enquiry Charges","synonyms":["Balance Enquiry Charges","charges on balance enquiry","charges for balance enquiry"]},{"value":"Hotlisting Charges","synonyms":["Hotlisting Charges","charges for hotlisting","fees for hotlisting","charges for hot listing","fees for hot listing"]},{"value":"Minimum Repayment Amount","synonyms":["Minimum Repayment Amount","Minimum amount to be paid","min repayment amount"]},{"value":"Renewal Benefit feature","synonyms":["Renewal Benefit feature","Renewal benefit"]},{"value":"Accelerated Reward Points Feature","synonyms":["Accelerated Reward Points Feature"]},{"value":"Reward Point redemption across Multiple airlines feature","synonyms":["Reward Point redemption across Multiple airlines feature"]},{"value":"Fee reversal feature","synonyms":["Fee reversal feature","fee reversal","annual fee reversal","annual fee reversal feature","reversal of annual fee","reversal of fee"]},{"value":"Taj Epicure Membership feature","synonyms":["Taj Epicure Membership feature"]},{"value":"Rewards Redemption Fee","synonyms":["Rewards Redemption Fee"]},{"value":"Balance Transfer Processing Fee","synonyms":["Balance Transfer Processing Fee"]},{"value":"Swach Bharat Cess Krishi Kalyan Cess","synonyms":["Swach Bharat Cess Krishi Kalyan Cess","Swach Bharat Cess","Krishi Kalyan Cess","Swach Bharat Tax","Krishi Kalyan Tax"]},{"value":"Cash Limit","synonyms":["cash limit","cashlimit"]},{"value":"Foreign Currency Transactions","synonyms":["Foreign Currency Transactions","charges for Foreign Currency Transactions","charges on Foreign Currency Transactions"]},{"value":"best card","synonyms":["best card","premium","best cards"]},{"value":"Entertainment feature","synonyms":["entertainment card","entertainment","movies card","shopping card","shopping","womens card","for women","movie discounts","movie","movies","womens cards","movie offers","movie offers","offers on movies","movies","movie","offers on shopping","best for online shopping","good for online shopping","for online shopping","shoppping cards","movie tickets","free movie tickets"]},{"value":"Features and Benefits","synonyms":["Features and Benefits"]},{"value":"dont pay my EMI on time","synonyms":["dont pay my EMI on time"]},{"value":"credit card bill late","synonyms":["credit card bill late"]},{"value":"not paying dues on time","synonyms":["not paying dues on time"]}]},{"name":"get","entries":[{"value":"What's","synonyms":["What's"]},{"value":"get me","synonyms":["get me","show me","find","look for","bring up","display","what was","what are","whats my","whats","get","give me","fetch","fetch me","search for","retrieve","give me","need my","could you","what is my","need","i need","issue me","whats my","what's my","pulll up","send me","send","suggest me","appy","view","download","request","what is","what should i do","what will","can","can i","how can i","what way can i","how to","how do i","will it","can you","how do i","how to","how do","what all","how will i"]},{"value":"where is my","synonyms":["where is my"]},{"value":"where should i","synonyms":["where should i"]},{"value":"which all","synonyms":["which all"]},{"value":"which are","synonyms":["which are"]},{"value":"what options","synonyms":["what options"]},{"value":"receive","synonyms":["receive"]},{"value":"Where can I","synonyms":["Where can I"]},{"value":"How can","synonyms":["How can"]},{"value":"much","synonyms":["much"]},{"value":"if i","synonyms":["if i"]},{"value":"give my","synonyms":["give my"]},{"value":"How","synonyms":["How"]},{"value":"ur","synonyms":["ur"]},{"value":"Help me regarding","synonyms":["Help me regarding"]},{"value":"do i have","synonyms":["do i have"]},{"value":"what should i","synonyms":["what should i"]},{"value":"the","synonyms":["the"]},{"value":"to open a","synonyms":["to open a"]},{"value":"open","synonyms":["open"]},{"value":"generate","synonyms":["generate"]},{"value":"i was","synonyms":["i was"]},{"value":"me were","synonyms":["me were"]},{"value":"after","synonyms":["after"]},{"value":"types of","synonyms":["types of"]},{"value":"what","synonyms":["what"]},{"value":"i want","synonyms":["i want"]},{"value":"apply","synonyms":["apply"]},{"value":"My","synonyms":["My"]},{"value":"want","synonyms":["want"]},{"value":"for a","synonyms":["for a"]},{"value":"for","synonyms":["for"]},{"value":"see","synonyms":["see"]},{"value":"use","synonyms":["use"]},{"value":"uses","synonyms":["uses"]}]},{"name":"gl","entries":[{"value":"lower","synonyms":["lower","lesser than","lower than","below","under","less than"]},{"value":"greater","synonyms":["greater","more than","greater than","higher than","over","above"]}]},{"name":"insurance","entries":[{"value":"motor insurance","synonyms":["motor insurance","car insurance","vehicle insurance","car"]},{"value":"Life Insurance","synonyms":["Life Insurance","life"]},{"value":"travel insurance","synonyms":["travel insurance","travel"]},{"value":"health insurance","synonyms":["health insurance","medical insurance","health"]},{"value":"home insurance","synonyms":["home insurance","home"]}]},{"name":"international","entries":[{"value":"International","synonyms":["International","abroad","overseas","over seas","inernationally"]}]},{"name":"loan","entries":[{"value":"car loan","synonyms":["car loan","auto loan","vehicle loan","motor loan","new car loan","preowned car loan"]},{"value":"personal loan","synonyms":["personal loan","personal","persona loan","person loan"]},{"value":"gold loan","synonyms":["gold loan","loan on gold","loan against gold"]},{"value":"home loan","synonyms":["home loan","house loan","housing loan","home"]},{"value":"education loan","synonyms":["education loan","study loan","education","educational loan","educational","educational loans"]},{"value":"loan against shares","synonyms":["loan against shares","LAS","share loan","Loan against securities"]},{"value":"Loan against property","synonyms":["Loan against property","LAP"]},{"value":"credit card loan","synonyms":["credit card loan","cc loan","loan on my credit card","loan on credit card","loan on credit card","loan applied on credit card"]},{"value":"new commercial loan","synonyms":["new commercial","new commercial loan"]},{"value":"used commercial loan","synonyms":["used commercial vehicle loan","used commercial vehicle"]},{"value":"security loan","synonyms":["security loan"]},{"value":"construction equipment loan","synonyms":["construction equipment loan","construction equipment","equipment loan"]},{"value":"two wheeler loan","synonyms":["two wheeler loan","2 wheeler loan","bike loan","loan for bike","loan for 2 wheeler","loan for two wheeler"]},{"value":"Business loan","synonyms":["Business loan","busins loan","corporate loan","busns loan","corporate loans","business loans"]}]},{"name":"location","entries":[{"value":"ATM","synonyms":["ATM"]},{"value":"branch","synonyms":["branch","bank branch"]}]},{"name":"lost","entries":[{"value":"lost","synonyms":["lost","misplaced","cant find","can't find","cant locate","forgot","forget","dropped","stolen","missing","mis placed","can not find","untraceable","dont remember","left my","snatched","taken away","snached","robbed","siezed","grabbed","grabed","grabd","robed","rob","stole","steal"]}]},{"name":"mobilenum_terms","entries":[{"value":"contact number","synonyms":["contact number","contact num","contact num","cntct num","cntct number","contact info"]},{"value":"mobile number","synonyms":["mobile number","mob num","mobile num","mob number","mobilenumber"]}]},{"name":"mode_of_payment","entries":[{"value":"Cheque Payment","synonyms":["Cheque Payment","cheque payment","cheque","pay by cheque","cheque pay","credit card cheque","Cheque Payment","cheqeue payment","check payment","by check"]},{"value":"Over the counter Cash Paymen","synonyms":["Over the counter Cash Paymen","cash","pay by cash","pay cash","Over the counter Cash Payment"]},{"value":"NEFT/ Visa Money Transfer (for other bank account holders)","synonyms":["NEFT","NEFT payment","online payment","pay by NEFT","VISA Money Transfer","VISA Transfer","RTGS"]},{"value":"ATM Funds Transfer","synonyms":["ATM","ATM payment","pay by ATM","AXIS bank ATM","HDFC ATM","HDFC Bank ATM","pay in HDFC bank ATM","pay in HDFC ATM","ATM Funds Transfer","ATM Transfer"]},{"value":"Autopay","synonyms":["Auto Debit","autodebit","auto debit mode","autodebit mode","Autopay","Auto pay","auto pay mode","autopay mode"]},{"value":"NetBanking","synonyms":["NetBanking","using netbanking","net banking","internet banking","online banking","online website"]},{"value":"HDFC Bank MobileBanking Apps","synonyms":["HDFC Bank MobileBanking Apps","HDFC mobile apps","HDFC App","HDFC mobile banking","mobile banking"]},{"value":"HDFC Bank MobileBanking through Browser","synonyms":["HDFC Bank MobileBanking through Browser","mobile banking through browser","mobile banking on browser"]}]},{"name":"money_terms","entries":[{"value":"cash","synonyms":["cash","csh","caash"]},{"value":"money","synonyms":["money","mony"]},{"value":"currency","synonyms":["currency","currncy","crncy","curency"]},{"value":"hard cash","synonyms":["hard cash","hrd cash","haard cash","hard csh"]},{"value":"amount","synonyms":["amount","amnt"]}]},{"name":"my","entries":[{"value":"my","synonyms":["my","mine"]}]},{"name":"name","entries":[{"value":"Jacqueline","synonyms":["Jacqueline"]},{"value":"Mike","synonyms":["Mike"]},{"value":"Nimesha","synonyms":["Nimesha"]},{"value":"Dilshan","synonyms":["Dilshan"]},{"value":"Ida","synonyms":["Ida"]},{"value":"kunal","synonyms":["kunal"]},{"value":"suraj","synonyms":["suraj"]},{"value":"Ravina","synonyms":["Ravina"]},{"value":"prana","synonyms":["prana"]},{"value":"niteshs","synonyms":["niteshs"]},{"value":"vijay","synonyms":["vijay"]},{"value":"Ravina Mutha","synonyms":["Ravina Mutha"]},{"value":"mehul","synonyms":["mehul"]},{"value":"Ravin","synonyms":["Ravin"]},{"value":"nitesh","synonyms":["nitesh"]}]},{"name":"password_terms","entries":[{"value":"login password","synonyms":["login password","logn passwrd","login pswrd","lgn passwrd"]},{"value":"password","synonyms":["password","passwrd","paswrd","pswrd"]},{"value":"profile password","synonyms":["profile password","profile paswrd","prof pswrd","profl paswrd"]}]},{"name":"rate_intrest","entries":[{"value":"intrest","synonyms":["intrest","intrest rate","intrst","interest","interest rate"]},{"value":"rate of intrest","synonyms":["rate of intrest","ROI","rate intrest","rate of interest"]}]},{"name":"rd","entries":[{"value":"recurring deposits","synonyms":["recurring deposits"]},{"value":"Recurring Deposit","synonyms":["Recurring Deposit","RD","recurng deposit","recrng dpst","reccuring deposit","rec deposit","reccrng deposit","recrng deposit"]}]},{"name":"shift","entries":[{"value":"shift","synonyms":["shift","move","shifting","moving","move","change"]}]},{"name":"statement","entries":[{"value":"estatement","synonyms":["estatement","e-statement","e statement"]},{"value":"statement","synonyms":["statement","break up","statemenet","bill","statemnent","statment","report","details","break up","break-up","breakup","state,ment","statemen","show details","mini statement","mini-statement","mini-stmt"]}]},{"name":"transfer","entries":[{"value":"transfer","synonyms":["transfer","transfr","trnsfer","send","give","giv","snd","pay","send money","give money","give money to","send money to"]}]},{"name":"typesofcreditcards","entries":[{"value":"Infinia Card","synonyms":["Infinia Card","hdfc infinia","infinia","luxury card","luxury cards","infinia credit card","zero annual fees","zero annual fee"]},{"value":"Diners Club Black Card","synonyms":["Diners Club Black Card","diners club black","diners card","diners club"]},{"value":"Regalia Card","synonyms":["regalia","hdfc regalia","regalia card","Regalia Card","premium card","premium cards","regalia credit card"]},{"value":"JetPrivilege Diners Club Card","synonyms":["JetPrivilege HDFC Bank Diners Club Credit Card","Jet Privilege diners credit card","jet diner","JAHC","JetPrivilege Diners Club Card","jet Privilege card"]},{"value":"Snapdeal Card","synonyms":["snapdeal HDFC Bank","snapdeal card","snapdeal credit card","snap deal credit card","Snapdeal Card"]},{"value":"Teachers Platinum Card","synonyms":["Teachers Platinum","teachers credit card","Teachers Platinum Card"]},{"value":"Doctors Superia Card","synonyms":["Doctors superia","doctor superia","Doctors Superia Card"]},{"value":"Allmiles Card","synonyms":["allmiles","All miles credit card","allmiles credit card","allmiles card","Allmiles Card","all miles card"]},{"value":"Platnium Edge Card","synonyms":["platinum edge","platnium edge","Platnium Edge Card","platnium card","platinum edge card","platinum card"]},{"value":"Titanium Edge Card","synonyms":["titanium edge","Titanium Edge Card","titanium card"]},{"value":"Moneyback Card","synonyms":["MoneyBack","money back","mny back","Moneyback Card","money back credit card","moneyback credit card"]},{"value":"Solitaire Card","synonyms":["solitaire","solitaire card","Solitaire Card"]},{"value":"Corporate World Mastercard","synonyms":["Corporate world mstrcard","crporate world master card","Corporate World Mastercard","corporate mastercard"]},{"value":"Diners Club Premium Card","synonyms":["Diners club premium","diners premium","Diners Club Premium Card","Diners Club Card"]},{"value":"Diners Club Rewardz Card","synonyms":["diners club Rewardz","diners rewards","Diners Club Rewardz Card","Diners Club Card"]},{"value":"Platinum Plus Card","synonyms":["Platinum plus","Platinum Plus Card"]},{"value":"Business Regalia Card","synonyms":["business regalia","busins regilia","regalia business","regilia busns","regilia business","Business Regalia Card"]},{"value":"Business Moneyback Card","synonyms":["business moneyback","business money back","busns moneyback","busines money bac","corporate moneyback","Business Moneyback Card"]},{"value":"JetPrivilege Platinum Card","synonyms":["Jetprivilege HDFC Bank Platinum card","Jetprivilage Platinum Card","JP Platinum Card","JetPrivilege Platinum Card","jet Privilege card","JP card"]},{"value":"Business Platinum Card","synonyms":["HDFC Bank Business Platinum Credit Card","Business platinum","Business Platinum card","Business Platinum Card"]},{"value":"Corporate Platinum Card","synonyms":["corporate platinum","corprate platinum","corporate platnm","corporate pltinum","Corporate Platinum Card"]},{"value":"Business Gold Card","synonyms":["business gold","busnins gold","business gld","business gold card","business gold credit card","Business Gold Card"]},{"value":"Corporate Visa Signature Card","synonyms":["Corporate Visa","Visa Signature","Corporate Visa signatre","Crprate Visa","Corporate visa sign","Corporate Visa Signature Card"]},{"value":"JetPrivilege Titanium Card","synonyms":["JetPrivilage HDFC Bank Titanium","Jet Privilage HDFC Bank Titanium","JP Titanium Credit Card","JetPrivilage Titanium Card","JetPrivilage Titanium","JetPrivilege Titanium Card"]},{"value":"Maruti Suzuki NEXA Card","synonyms":["Maruti Suzuki NEXA HDFC bank AllMiles Credit Card","Maruti Suzuki Hdfc card","maruti Suzuki card","maruti suzuki credit card","maruti suzuki allmiles","Maruti Suzuki NEXA Card"]},{"value":"World MasterCard","synonyms":["World mastercard","world master card","wrld master card","World MasterCard","wrld mastercard","world mastercard"]},{"value":"Visa Signature Card","synonyms":["Visa Signature","Visaa signature","visa signatre","Visa credit card","Visa Signature Card"]},{"value":"Corporate card","synonyms":["corporate credit card","Corporate Card"]},{"value":"Purchase card","synonyms":["Purchase card","Purchase cards","prchase card","Purchase Card"]},{"value":"Superia Card","synonyms":["Superia","superia card","superia cards","Superia Card"]},{"value":"Titanium Times Card","synonyms":["Titanium Times Card","Times card","timescard"]},{"value":"Business Corporate Moneyback","synonyms":["Business Corporate Moneyback"]},{"value":"Business Corporate Regalia","synonyms":["Business Corporate Regalia"]},{"value":"JetPrivilege HDFC Bank World Card","synonyms":["JetPrivilege HDFC Bank World Card"]},{"value":"Platinum Times Card","synonyms":["Platinum Times Card"]},{"value":"Standard Chartered Asia Miles MasterCard","synonyms":["Standard Chartered Asia Miles MasterCard","asia miles card"]},{"value":"MANHATTAN Platinum Credit Card","synonyms":["MANHATTAN Platinum Credit Card","manhattan card"]},{"value":"neo cards","synonyms":["neo cards"]},{"value":"Gold Plus Credit Card","synonyms":["Gold Plus Credit Card"]},{"value":"neo card","synonyms":["neo card"]},{"value":"gold card","synonyms":["gold card"]}]},{"name":"verification","entries":[{"value":"xxxx","synonyms":["xxxx","Xxxx","XXXX","XXxx","XXXx"]}]},{"name":"where","entries":[{"value":"at what place","synonyms":["at what place","what place","what all places"]},{"value":"where","synonyms":["where","whr"]},{"value":"where all","synonyms":["where all","whr all"]},{"value":"which places","synonyms":["which places","which plcs","whch plc","which place"]},{"value":"closest","synonyms":["closest","closest","close by","close to me","around me","near by","around here","somewhere near by","around here","somewhere here"]},{"value":"nearby","synonyms":["nearby"]},{"value":"near me","synonyms":["near me"]},{"value":"email id","synonyms":["email id"]}]}],"intents":[{"action":"","name":"default_welcome","eventName":"default_welcome","priority":3,"replies":["Welcome to Enterprise Bank's Chat Service. My name is Enterprise Bot and I am here to assist you with your query."],"suggestions":["What can you do?"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["hi","hello"],"parameters":[]},{"action":"","name":"default_like","eventName":"default_like","priority":3,"replies":["Glad you liked it."],"suggestions":["Suggestion 1","Suggestion 2","Suggestion 3"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i liked it"],"parameters":[]},{"action":"","name":"default_dislike","eventName":"default_dislike","priority":3,"replies":["I'm sorry you feel that way. Could you provide me with some more information as to what you didn't like? This will help us do better next time"],"suggestions":["Suggestion 1","Suggestion 2","Suggestion 3"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i dont like it!"],"parameters":[]},{"action":"","name":"default_fallback","eventName":"default_fallback","priority":3,"replies":["Sorry I did not understand that, could you please rephrase the question"],"suggestions":["Request Callback","Speak to an Agent"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":[],"parameters":[]},{"action":"","name":"default_reset","eventName":"default_reset","priority":3,"replies":["No Problem. Is there anything else you would like me to help you with?"],"suggestions":["Suggestion 1","Suggestion 2","Suggestion 3"],"context":{"currentTopic":[],"nextTopic":["NOhelp"]},"gambits":["reset","exit","cancel"],"parameters":[]},{"action":"","name":"default_bye","eventName":"default_bye","priority":3,"replies":["Good bye and have a nice day"],"suggestions":["Suggestion 1","Suggestion 2","Suggestion 3"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["logout","take care","okay, log me out","log out","get me out of here","log me out","bye","thanks! bye","goodbye","i dont want anything else","nothing else bye","log off","that's all i needed to know. have a good day","i have got all the help i needed.","that's all for today. thank you.","bye have a great day.","good bye","ok bye","okay log me out","good night","see you later","see you soon"],"parameters":[]},{"action":"","name":"default_thank_you","eventName":"default_thank_you","priority":3,"replies":["My Pleasure",":-)"],"suggestions":["Suggestion 1","Suggestion 2","Suggestion 3"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["thanks for your help","impressive","impressive i like that","looks good","nice","thats cool","thats nice","kewl","thanks","thanks man","thanks mike","grt","great","great job","good job","tha ks","ok","perfect","cool","ohh cool","awesome","oh thanks","ok thanks","thanq","sure","thank you so much for clearing all my queries","ok sir","ok thano u","ok ty","ok thank you","wow great","thanks a lot","thankyou","thank you","you seem to be smart","okay","your cool","you are cool","you r so cool","so cool","so smart [man]","(you|u) are [so] smart"],"parameters":[]},{"action":"","name":"Account Closure","priority":3,"replies":["Sure. I can help you with closing your account, the details for the same will be emailed to you shortly."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["show me my current account","i want to close my current account","I want to close my savings account","how can i close my bank account?","how can i close my HDFC bank account","how to close my bank account","how to close my HDFC bank account","how do i close my savings account","how do i close my HDFC bank savings account","how do i close my bank account","close my account"],"parameters":[{"name":"account","isRequired":false,"priority":1,"suggestions":["current account","savings account"],"entityName":"account","intentName":"Account Closure"}]},{"action":"openact","name":"Account Opening","eventName":null,"priority":3,"replies":["Please follow the link to open a $account https://goo.gl/LLi1mi"],"suggestions":["Credit card dues","Create fixed deposit"],"context":{"currentTopic":[],"nextTopic":["new-account"]},"gambits":["i want to open a bank acount","i want to open a new savings account","i want to open new account","i want to open a new bank account","i want to open an account","i want to open a bank account","I want to open a bank account","I want to open a new bank account","What is the procedure to open a bank account?","need to open a bank acc"],"parameters":[]},{"action":"","name":"add-on card pin for primary","priority":3,"replies":["Add-on credit card pin and the primary credit card pins are separate. The pin of one card cannot be used on the other. You can call us on our phone banking 1800-00-0000 to change or avail a pin incase you have lost your pin."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can i use the same pin for add on and Primary card?","is it possible to use the add on card with primary card PIn?","can i use the Primary card Pin for my add on card?","is the Pin for add on card different than primary card","are there 2 different Pins for add on card and Primary card","is the Primary card and add on card Pin same?","is the pin for add on card same as the Primary card?","are the pins for add on card and Primary card same?","can the add on card holder use the primary card holders pin on his credit card","If the add-on card holder has forgotten his pin can he use the primary card holders?"],"parameters":[]},{"action":"getCCFeatures","name":"apply for card","eventName":null,"priority":3,"replies":["Sure. To apply for a credit card with us simply click on this link and complete the form http://goo.gl/0HKNkF . For any further questions about your credit card application process please feel free to come back and ask me."],"suggestions":["Am I eligible","Required Documents","Zero Annual Fee Card","Show Shopping Cards"],"context":{"currentTopic":[],"nextTopic":["apply-card"]},"gambits":["how can i apply for credit card","how can I apply for CC","Apply for Credit Card","How do I apply for a credit card?","i am looking for a credit card","looking for a credit card","i am interested in a credit card","i am interested in getting a credit card","intrested to get a credit card","Can you show me some credit cards"],"parameters":[]},{"action":"","name":"Apply for Insurance","priority":3,"replies":["Your $Insurance has been created with policy no. 23245. The policy document will be mailed to you shortly"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["apply for an insurance policy","get me an insurance policy","i want to buy a life insurance policy","where do I get a life insurance policy from?","i want to make an insurance policy","i want to buy an insurance","i need insurance","i want a car insurance","i want a life insurance policy","show me something good specifically good for travel"],"parameters":[]},{"action":"applyloan","name":"apply for loan","priority":3,"replies":["Congratulations $name. We see that the credit required appears to fit your budget. Please go to https://www.cembra.ch/en/credits/cash-credit/ to complete your loan application"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i am looking for an education loan of 500000","i am looking for a home loan of 500000 for 10 years","i want a home loan for 10 years","can i get a home loan of 5000000 for 20 years","can you give me a loan of 50000 for 4 years","i need a loan of 50000","i need a loan of 5000 for 10 years","i want a two wheeler loan","my full name is pranay Jain and an annual income of 40000","my full name is pranay Jain"],"parameters":[]},{"action":"","name":"Bank Balance (both)","eventName":null,"priority":3,"replies":["Your Savings account balance is INR 50000 and your Current account balance is INR 25422."],"suggestions":[],"context":{"currentTopic":["bankbalance-followup"],"nextTopic":[]},"gambits":["Get Bank Balance","bank balance","show my balance in all accounts","i want my full balance","show summary of my account balance","i want the summary of my account balances","show me the total summary of account balances","show me the balance for all my accounts","Show all accounts balance","all account balance","all account balance","total balance"],"parameters":[]},{"action":"","name":"Bank Balance (Current)","priority":3,"replies":["Your current acc bal is as follows:"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["mage balance eka keeyada","What's my current balance","how much do i have in my current account?","my current account","Current account balance","What is my current balance?","show current acc balance","what is the balance in my current account","my current account balance","show me the current account balance","whats my current acc bal?"],"parameters":[]},{"action":"getbalance","name":"Bank balance (Generic)","priority":3,"replies":["For which account would you like to view the balance?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how much do i have","how much do i have","what is on my accounts","Money how much have I","My money how much is it","how many INR do I have in my account","how many INR do I have in my account","Could you please tell me what the precise belance of my accounts with your institute is, sir","How much money do I have, or whom do I need to ask if you don't know?","How much money do I have? Or if you don't know, who else can I ask?"],"parameters":[]},{"action":"","name":"Bank Balance (Savings)","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is my savings balance","get my savings balance","show savings acc bal","show savings acc bal","savings bal","savings balance","saving acc bal","savings account balance","savng acc bal","savngs acc ba"],"parameters":[]},{"action":"","name":"benefits/features of accounts (new)","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["features of savings account","what are the benefits of savings account","what are the features of savings account","temme the benefits of getting savings acc","can you show me the features of savings account","what all features are availed in savings account","what are the special features of savings account","can you show the features of the savings account?","what all feature will I get using savings account","give me the features of savings account"],"parameters":[]},{"action":"","name":"benefits/features of loans (new)","priority":3,"replies":["Our rate of interest, default charges, amounts and duration vary based on your credit score and loan type. Please visit us in our branch so we can have a longer conversation about the same with you. (loan module not activated)"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["whats your base rate","how much is the base rate in HDFC","What is the minimum interesr rate applicable on loans?","What is the maximum interest rate on loans?","what is the variable rate loan?","what is the variable rate loan?","what are the rates for variable rate loan?","how much is the interest for fixed rate loan","What is the interest rate on Education Loan?","What is the interest rate on Education Loan?"],"parameters":[]},{"action":"","name":"Best_bank(new)","priority":3,"replies":["EnterpriseBot bank is the best"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what do you think about axis, is it good","hdfc or axis which is better","hdfc or axis","hsfc or axis","icici or axis","is axis is best?","is axis bank is best?","what do you think which is the best bank","tell me the best bank","which is the best bank"],"parameters":[]},{"action":"getbranch","name":"Branch location","priority":3,"replies":["The closest branch is at Nariman point (test data. bank api to be added for exact locations)"],"suggestions":["Card Activation","Replacement Card","Transfer funds","Account Opening"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is there any ATM located near Exchange Square","where is the branch closest to exchange square","where is the branch closest to Cannought Place","Branch location","Branch location nearby","nearest branch","nearest branch to me","nearest branch from here","Closest branch","Where can I find the bank"],"parameters":[]},{"action":"","name":"break FD (new)","priority":3,"replies":["You can break your Fixed Deposit before maturity by paying 1% charges. Please contact your branch for the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can you break my fd which has not yet matured","i want to cancel my fixed deposit","can i cancel my fixed deposit before its tenure","is it possible to break the fixed deposit before marutity","can I break my FD before maturity?","i want to break my fd","what are the charges of breaking my FD before maturity","how do i break my FD before maturity","how do i break my FD before maturity","how can i withdraw money from my FD ?","how can i withdraw money from my FD ?"],"parameters":[]},{"action":"","name":"bye","priority":3,"replies":["Good bye and have a nice day :)"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Bye","log me out","get me out of here","log out","okay, log me out","take care","good bye","by","bye","logout"],"parameters":[]},{"action":"","name":"Cancel Demand Draft","priority":3,"replies":["We will require you to come to the branch with the original Demand Draft for us to be able to process the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["could you please cancel my demand draft for me","how to cancel the demand draft","how to cancel the demand draft","how to cancel dd","help me to cancel my dd","cancel DD","cancel dd","how to cancel demand draft","how to cancel DD","I want to cancel my DD","Cancel Demand Draft"],"parameters":[]},{"action":"cancelautopay","name":"Cancel my autopay","priority":3,"replies":["To cancel auto pay/ direct debit on your account we request you to call our phone banking helpline at 1800-00-0000 where they will help you to complete the same. Or you can log in to your net banking > Cards > Auto Debit > Deactivate."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want ot cancel the auto pay instruction, what should i do?","how do i cancel my auto pay in credit card","what are the steps i should carry to cancel auto pay?","how to cancel the auto pay for my credit card?","i want to cancel the auto pay method","how do i cancel the auto pay system?","what is the procedure to cancel the auto pay?","how can i cancel my autopay service","How do I cancel my auto pay instruction?","How do I cancel my auto pay instruction?","cancel my direct debit"],"parameters":[]},{"action":"","name":"Cancel-Feedback","priority":3,"replies":["ok"],"suggestions":["Credit Card Types","Track Application","Pay Credit Card bill","Suggest Credit Cards","Apply Credit Card"],"context":{"currentTopic":["suggestions"],"nextTopic":["suggestions"]},"gambits":["Cancel feedback"],"parameters":[]},{"action":"","name":"Card Closure","priority":3,"replies":["To terminate your credit card, please send a written request to The Manager- Customer Services, Bank Cards Division"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["close the credit card account","i want to stop using the credit card","i dont want my credit card account any more","i want to close my credit card account","what should i do in order to close my credit card account?","what should I do to close my credit card account?","I want to stop using the HDFC credit card","what is the procedure to close my credit card account?","I want to close my Credit card account","How do I close my Credit Card Account?"],"parameters":[]},{"action":"","name":"Card Damaged","priority":3,"replies":["You will receive your replacement card within next 5 working days."],"suggestions":["Replacement card"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["my credit card is damaged","Card Replacement Charge","my card gets broken","Hi i want to apply new debit card","I want to know the charges for replaced card","i want to replace my card","replace my current card","my card is damaged","my card is damaged xxxx","my card is damaged xxxx"],"parameters":[]},{"action":"","name":"cc dues payment not reflected","priority":3,"replies":["It can take upto 2 working days for payment made by cash or cheque to be reflected. If you are still facing the same problem. Please write us a complaint mail at complaint@bank.com or call our phone banking at 1800-00-0000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i have paid my credit card bills but the same is not reflected in the system","my credit card bill is paid but its not yet reflected","bill is paid but still shows dues","credit card bill is paid but still shows unpaid","i have paid the complete bill of my credit card but still it shows dues","my dues are still not cleared even when i have paid the bill","credit card bill is paid but still the dues are not cleared","i paid my credit card dues but it is not showing the same as paid","when will the payment made on my dues be visible online","i have paid my credit card dues but i cannot see the same as paid online"],"parameters":[]},{"action":"","name":"change account type","priority":3,"replies":["Visit any Bank branch and fill in Product Change form and corresponding Debit Card request form as well. This would then be processed by the bank and intimation will be sent confirming the change."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["change savings account type","what to do if i want to change my account type","change account type","how do i change my savings account type","I want to change my account type to savings","i want to change from current account to savings account","i want to change my acount type","i want to change my account type from savings to current","i have a current account and need to change it to savings"],"parameters":[]},{"action":"","name":"Change contact details","priority":3,"replies":["You can change/update the contact details on your account by using this link here http://goo.gl/IqYFsH If you do not remember your registered contact details please call our phone banking on 1800-00-0000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want to change the address associated to my credit card","i want to change my address linked to credit card","how can i change my address to my credit card?","how can i change my address linked to credit card?","How can I change my address on credit card?","where can i update my contact details","how to update the contact details","i want to update my mobile number","where to update all the contact deatils","can i change my address?"],"parameters":[]},{"action":"","name":"change name on credit card","priority":3,"replies":["Yes it is possible if you have legally changed your name or if the bank has incorrectly spelt your name. Please contact our phone banking agent at 1800-00-0000 and they will help you with the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want to change the name on my @cards:cards, what should i do?","how to change the name on my credit card","can i change the name on my credit carD?","how do i change the name my credit card?","how can the name on the credit card be changed?","what to do to change the name on my credit card?","what are the steps to change the name on my credit card","how can i change the name on my credit card?","Is it possible to change my name on credit card?","I want to change my name on the Card, is it possible?"],"parameters":[]},{"action":"","name":"change password","priority":3,"replies":["To generate a new password online, you will need your 16 digit ATM/Debit Card Number and ATM PIN. (New account holders should have activated their ATM / Debit Card by using it at Bank ATM at least once.) Go to http://goo.gl/Ig0F3Z. 1]Enter your Customer ID 2]Confirm your mobile number registered with the Bank, and input the OTP (One Time Password) received. 3] Select your Debit Card and enter your Card details. The IPIN can be instantly set, and you can Login to NetBanking with your Customer ID, and the new password."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what to do If I forget my netbanking password","i forgot my netbanking password and need to reset it","i need to reset my netbanking password as i forgot it","how can i reset my netbanking password online","please help me reset the password for netnbanking","please help me reset the password for netnbanking","i have forgot my netbanking password","where do i get the password for netbanking?","What should I do if I have forgotten my Password?"],"parameters":[]},{"action":"","name":"change pin","priority":3,"replies":["To change your Credit Card PIN:- A. Through ATM Call PhoneBanking to get the OTP (One Time Password) on your registered mobile number for PIN generation at the ATM Insert your credit card at the Bank ATM and on the language selection screen, choose \" Create new ATM PIN using OTP \" option Enter OTP received on your mobile Enter your registered mobile number Set your own 4 digit PIN OR B. Through NetBanking:- Login to NetBanking with your Customer ID and IPIN, click on the Credit Cards tab Click \"Credit Card ATM PIN\" option, select your Credit Card from the drop down menu, and click on Continue. Please Confirm the transaction, a message will be displayed to you on successful completion. Your new Credit Card PIN will be delivered at your mailing address registered with the Bank"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i forgot my PIN, how to reset that","how to reset my credit card PIN","how can I recover my PIN if I dont remember","how can i recover my credit card PIN","how can i change my credit card PIN?","i want to change my PIN","i forgot my credit card pin what to do now?","order a new pin for my credit card","i want a new pin for my card","i want to order a new pin for my credit card"],"parameters":[]},{"action":"","name":"Change pin (deloitte)","priority":3,"replies":["Success..!!
Your PIN is successfully updated"],"suggestions":["Report centre","Request call back","Report fraud","Card not working"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can I recover my PIN if I dont remember","how can i recover my credit card PIN","how can i change my credit card PIN?","i want to change my PIN","i forgot my credit card pin what to do now?","order a new pin for my credit card","i want a new pin for my card","i want to order a new pin for my credit card","change my pin","Change PIN"],"parameters":[]},{"action":"","name":"cheque cleared","priority":3,"replies":["All your cheques have cleared","Yes your cheque no.77777777 to $name has cleared"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["cheque clearance status","cheaque cleared?","status of my cheque to mike robotics","did the cheque get cleared or got bounced yesterday?","did the cheque get cleared yesterday","has my yesterdays cheque bounced","has my yesterdays cheques cleared","have all my yesterdays checks cleared","has my check to mike robotics cleared","has my check cleared"],"parameters":[]},{"action":"","name":"Create FD","priority":3,"replies":["Congratulations ! You have succesfully created your RD for amount INR ~amount~ for ~duration~ year. The interest rate is 9.5% per annum."],"suggestions":["Get Bank Balance"],"context":{"currentTopic":[],"nextTopic":["bankbalance-followup"]},"gambits":["CREATE FD","i want to open an fd whats the rate","I want to open a fixed deposit","I want to place a fixed deposit","I want to open an fd for 3 years with rs. 20000 create the same xxxx","i wan to get a fixed deposit","i wanna fix 5000 for 3 years","i want to make a fixed deposit for 5000","i want to make a fixed deposit of 5000","i wanna make a fixed deposit for 3 years","i wanna make a fixed deposit of 5000 for 2 years"],"parameters":[{"name":"account","isRequired":true,"priority":3,"prompt":"From which account would you like to debit the amount for your Fixed Deposit?","suggestions":["Savings Account","Current Account"],"entityName":"account","intentName":"Create FD"},{"name":"duration","isRequired":true,"priority":2,"prompt":"For what duration you would like to create this FD?","suggestions":["1 Year","2 Years","3 Years","5 Years"],"entityName":"sys_number","intentName":"Create FD"},{"name":"verification","isRequired":true,"priority":4,"prompt":"Please enter your iPin to create this FD.","suggestions":[],"entityName":"verification","intentName":"Create FD"},{"name":"amount","isRequired":true,"priority":1,"prompt":"Please enter the amount you would like to create your FD.","suggestions":["50000","100000","200000"],"entityName":"sys_number","intentName":"Create FD"}]},{"action":"","name":"Create RD","eventName":null,"priority":3,"replies":["Congratulations ! You have succesfully created your RD for amount INR ~amount~. The duration is ~duration~ year."],"suggestions":["Get Bank Balance"],"context":{"currentTopic":[],"nextTopic":["assistance-yes","CreateRD-followup","bankbalance-followup"]},"gambits":["Create a RD of 5000 for 4 years , my ipin is xxxx","create RD","create RD for me","can you create RD for me","can you make a recurring deposit","can you make a recurring deposit for me","i want a rd","i want a rd from my account","i want to create a RD","create a RD"],"parameters":[{"name":"amount","isRequired":true,"priority":1,"prompt":"Please enter the amount you would like to create your RD.","suggestions":["50000","100000","200000"],"entityName":"sys_number","intentName":"Create RD"},{"name":"verification","isRequired":true,"priority":4,"prompt":"Please enter your iPin to create this RD.","suggestions":[],"entityName":"sys_number","intentName":"Create RD"},{"name":"duration","isRequired":true,"priority":2,"prompt":"For what duration you would like to create this RD","suggestions":["1 Year","2 Years","3 Years","5 Years"],"entityName":"sys_number","intentName":"Create RD"},{"name":"account","isRequired":true,"priority":3,"prompt":"From which account would you like to debit the amount for your Recurring Deposit?","suggestions":["Savings Account","Current Account"],"entityName":"account","intentName":"Create RD"}]},{"action":"","name":"create/change acount nominee (new)","priority":3,"replies":["You have to visit your branch to change the account nominee."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what to do changing the nominee name","how to add a new a nominee in my account","i wanna change the nominee","i want to change the nominee","i want to assign my father as my account nominee","how to assign a nomination for my account?","what is the procedure to create a nominee for my fixed deposit account?","how do i assign a nominee for my account?","May I know I want to make my daughter as nominee for all fds","How to change nominee of my account?"],"parameters":[]},{"action":"getccdues","name":"credit card dues","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["credit-card","creditcarddues-followup"]},"gambits":["can you show my card dues","can you show my card dues for this month","how much is my credit card dues","what is my credit card bill","credit card bill","what are my credit card outstandings","my credit card outstandings","credit card outstandings","credit card outstanding bills","credit card outstanding bill amount"],"parameters":[]},{"action":"CCDueDate","name":"credit card payment due date","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["when do i have to pay my credit card amount","when do i have to pay my credit card ammount","when do i have to pay my credit card bill","when is my credit card bill due","what is my credit card bill payment date","what is my credit card bill payment date for this month","by when is my credit card payment due","credit card payment due date","what is my credit card payment due date","when is my credit card payment due date"],"parameters":[]},{"action":"","name":"credit card pin vs debit card pin vs ipin","priority":3,"replies":["Credit card Pin is unique and different from all other Pins. A new Credit card PIN is mailed to the customer at the time of application for a credit Card or replacement credit card when card is renewed. If you have not received your credit card pin within 10 days of receiving your credit card please call our phone banking at 1800-22-1006."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can i use single pin for credit and debit card?","can the pin e same for credit card and debit card","can i use the debit card pin for credit card?","is there a pin which can be used for both credit card and debit card?","are the two pins same for credit card and debit card?","is there a common pin for both debit acnd credit card?","i forgot my credit card pin can i use my debit card pin there instead?","i have not received my pin for credit card so can i use my debit card to make a transaction","can i use my debit card pin on my credit card","is my credit card and debit card pin the same"],"parameters":[]},{"action":"getcredicardstmt","name":"credit card statement (w/co)","priority":3,"replies":["We will send you the credit card statement to your registered email id. (api not available)"],"suggestions":["Pay bill now","Report Fraud","Payment due date","Minimum amount due"],"context":{"currentTopic":["credit-card"],"nextTopic":["credit-card"]},"gambits":["show my statement","thats a lot show statement","show credit card statement","show credit card statement","show me my credit card statemenet","wow thats a lot. pull up that statement","i want to see my credit card statement","wow thats a lot. pull up that statemen","show statement","wow thats a lot. Pull up the statment"],"parameters":[]},{"action":"getcredicardstmt","name":"credit card statement","priority":3,"replies":["For what duration do you want to have the statement?"],"suggestions":["Last year","Last 30 days","Last Month"],"context":{"currentTopic":[],"nextTopic":["credit-card","creditcardstatement-followup"]},"gambits":["i want the statement of my credit card transactions","i want to see my credit card transactions details","how can i view the details of my credit card transactions","i want the deatils of my credit card transactions","where can i see the details of my credit card transactions","i want to see the details of my credit card transactions","How can I get the details of my credit card transactions","How do I understand the details of transaction incurred using my credit card?","i want to register for e statement","Credit card statement"],"parameters":[]},{"action":"","name":"Credit Limit","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["credit-card"]},"gambits":["how much more can i spend on my credit card","credit limit","how much can i spend on my credit card","how much is balance on my credit card","Whats my credit limit","which card has the maximum credit limit?","what is the maximum credit card limit?","statement balance","what is the statement balance","show the statement balance"],"parameters":[]},{"action":"input.unknown","name":"Default Fallback Intent","priority":3,"replies":["I missed that.","I didn't get that.","Say that again?","What was that?","One more time?","Sorry, what was that?","Sorry, I didn't get that.","Can you say that again?","Sorry, can you say that again?","Sorry, could you say that again?","I missed what you said. Say it again?","I didn't get that. Can you say it again?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":[],"parameters":[]},{"action":"input.welcome","name":"Default Welcome Intent","eventName":"WELCOME","priority":3,"replies":["Greetings!","Good day!","Hello!","Hi!"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":[],"parameters":[]},{"action":"","name":"Dislike-Button (w/co)","priority":3,"replies":["Thanks for your feedback"],"suggestions":[],"context":{"currentTopic":["suggestions"],"nextTopic":[]},"gambits":["@sys.any:any"],"parameters":[]},{"action":"getDistinguishCC","name":"Distinguish credit cards","priority":3,"replies":["The difference between $typesofcreditcards & $typesofcreditcards1 are...."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["new-card"]},"gambits":["compare regalia and allmiles","comparison between regalia and allmiles","give me the diff between regalia and all miles credit card","distinguish between regalia and allmiles","what are the differences between cashback features and late payment fees of regalia card and titanium times card","distinguish between late payment fees and over limit charges for regalia card and allmiles card","difference between late payment charges and fuel surcharge waiver of allmiles and regalia card","compare the regalia and infinia cards","which card is better regalia or infinia?","compare the regalia and infinia cards"],"parameters":[]},{"action":"getDistinguishCC","name":"Distinguish Credit cards (w/co)","priority":3,"replies":["#new-card.features-types Distinguish (w/co)","#new-card.typesofcreditcards Distinguish (w/co)"],"suggestions":[],"context":{"currentTopic":["new-card"],"nextTopic":["new-card"]},"gambits":["what about gold cards","neo cards","and of neo cards","The Travel Benefits of Gold Plus Credit Card","whats the difference between this and gold card","is neo cards better than gold card","is this card better than gold card","so whats the difference between gold card and this one?","is gold card better than this","that vs gold card"],"parameters":[]},{"action":"","name":"Eligibillity Credit Card","eventName":null,"priority":3,"replies":["A Credit card can be issued to people over the age of 18 but below 70. Add-on card holder should be 15 years and above. The applicants should be an individual resident of India or non-resident Indian. For other requirements about elligibility check your eligibility for specific credit cards here http://goo.gl/zPw9sU"],"suggestions":["Required Documents","Cashback Offers Card","Credit Card Types","Apply Credit Card"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can an unemployed person get the credit card?","I am jobless, can I get a credit card?","I am unemployed, can I get a credit card","can a jobless get a credit card?","am i eligible to apply for the allmiles card?","what are the conditions to get a credit card?","eligiblity for credit card?","Am I eligible to open a credit card?","How do I know if I am eligible for a credit card?","Am I eligible for a credit card?"],"parameters":[]},{"action":"","name":"Email Us","priority":3,"replies":["We will be glad to hear from you, please send us an email on support@bank.com"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Email Us"],"parameters":[]},{"action":"","name":"Emergency Replacement card overseas","priority":3,"replies":["If you require an emergency replacement card overseas the charges will be applicable as per the VISA/Mastercard Global Customer Assistance Services (GCAS). Please call our international Phone Banking for the same at +91-2267606161"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i have lost my card abroad what will be the replacement charges?","i want an emergency replacement card overseas, what will be the charges?","emergency replacement card when overseas","overseas emergency replacement card?","if i am overseas, what are the charges for emergency replacement card?","how much will i be charges for an emergency replacement card from overseas?","i am out of india and require a replacement card, what will be the charges?","i want an emergency replacement card and i am abroad, what will be the charges?","if i am overseas and require a new emergency card what will be the charges?","how much will be the replacement fees for a new card when overseas?"],"parameters":[]},{"action":"","name":"EMI billing","priority":3,"replies":["The EMI for the month will be directly reflected in your credit card statement for the given month"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how are the EMI transactions billed on my account?","i have made my transactions in installments, how will it be billed on my card","how are my EMI transactions billed on my credit carda","wats the way of billing EMI on my credit card","I have made EMI transactions, how will that be billed on my Credit card","How are the EMI transactions billed?","if EMI transactions are made, how is it billed in my credit card?","If I make EMI transactions how will it be billed in my credit card?","hows the EMI billed in my credit card?","How would the EMI be billed on my credit card?"],"parameters":[]},{"action":"","name":"EMI calculator","priority":3,"replies":["You can now calculate your EMI and plan the expenses easily here https://goo.gl/EnMj1Y"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["EMI Calculator"],"parameters":[]},{"action":"","name":"Fallback","priority":3,"replies":["I am sorry I did not understand that but I can help you with general banking information and I specialize in credit card queries. I can show your account statement, block your credit card and help you choose the right credit card.","As of now I won't be able to help you as I am not trained on that. But I will get there soon. Is there anything else I can help you with?","I am sorry I did not understand. Is there anything else I can help you with?"],"suggestions":["Speak to an Agent","Request Callback"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":[],"parameters":[]},{"action":"","name":"FAQ 3D secure password","priority":3,"replies":["The 3 D secure pin will be asked only for those merchants that have enrolled for this service. As per RBI mandate, all merchants located in India have to be mandatorily registered for this service for online transactions. If you forget your 3D Secure password when making an online purchase, you can quickly reset your password by clicking on the “Forgot your 3D Secure Password” link in the payment authentication screen during the purchase. To know more and register go to http://goo.gl/j0ki6l"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how to reset 3d secure password ?","do i need 3d secure password everytime ?","3d secure password is mandatory or not?","do 3d secure password is mandatory?","How to reset my 3D Secure password?","What should I do if I forget my 3D Secure password?","What happens if I forget my 3D Secure password?","is the 3D secure password always required.","Is it necessary to enter my 3D Secure password at all online merchants?","Will I be asked for my 3D Secure password at all online merchants?"],"parameters":[]},{"action":"","name":"FAQ activate credit card","priority":3,"replies":["Once you receive your PIN or generate it using the OTP, all you need to do for activating your $cards for usage online or at retail outlets, is to do at least 1 cash withdrawal or balance enquiry transaction at Bank ATM. It is also suggested that you change your ATM PIN during your first transaction at Bank ATM. If you face any problem for activation of your $cards please call at 1800-00-0000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what should i do to activate my credit card?","where can I unblock my credit card","can you please unblock my credit card","my credit card is blocked how to unblock it","unblock my credit card","my credit card is blocked how do i unblock it","how to unblock a credit card","how to unblock a blocked credit card","i want to unblock my credit card","i want to unblock the card"],"parameters":[]},{"action":"","name":"FAQ activate dormant account","eventName":null,"priority":3,"replies":["All you have to do to activate a dormant account is to visit a branch of Bank and submit a written request for the activation of your account. You will have to provide proof of identity and residence as well. Once you initiate a transaction from your account, it will become activated."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i have made no transactions from long time, is my account still active","my account was not used for last 2 years, is it possible to use it again?","can i use my dormant account again?","my account was unused for a long time, how can i use it again","i havent used my account for 6 months, how do i activate it again?","what should i do if my account hass been dormant?","How to activate dormant account?","account inactive","my account is locked as it was inactive","my account is locked"],"parameters":[]},{"action":"","name":"FAQ Add on Card not working","priority":3,"replies":["The Add-on card may not work due to one of the following reasons:- 1) You might have exhausted your limit 2) Your previous payment is pending 3) Your card is damaged 4) Your Primary Card is blocked. In case it is due to damage of card you can order a replacement card. If the card is blocked please call our phone banking at 1800-00-0000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what shoud i do if my add on card is not working","my add on card is not working since @sys.any:any","i tried using my add on card but it suddenly stopped working","my add on card suddenly stopped working","what should i do if my add on credit card is not working","my add on credit card is not working","my add on card has stopped working","My add on card is not working","add on card not working","there is a problem with add on card"],"parameters":[]},{"action":"","name":"FAQ add-on card pin for primary","priority":3,"replies":["No Add-on credit card pin and the primary credit card pins are separate. The pin of one card cannot be used on the other. You can call us on our phone banking 1800-00-0000 to change or avail a pin though in case you have lost your pin. You will have to use the Primary card holder's mobile number for generating the new PIN."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can i use the same pin for add on and Primary card?","is it possible to use the add on card with primary card PIn?","can i use the Primary card Pin for my add on card?","is the Pin for add on card different than primary card","are there 2 different Pins for add on card and Primary card","is the Primary card and add on card Pin same?","is the pin for add on card same as the Primary card?","are the pins for add on card and Primary card same?","can the add on card holder use the primary card holders pin on his credit card","If the add-on card holder has forgotten his pin can he use the primary card holders?"],"parameters":[]},{"action":"","name":"FAQ Adhaar card","priority":3,"replies":["You can now link your Aadhaar / UID Number to your Savings Account to avail the benefits of Government subsidies/payments directly into your bank account. Please visit the nearest Bank branch, with the original Aadhaar / UIDAI card or E-Aadhaar letter, to update your Aadhaar / UID number with Bank."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how to link my adhaar card","how to link my adhar card","link adhaar card with my account","link adhaar card with account","want to link adhaar card with account","link adhaar card with my account","process to link my adhaar card with my account","how to link adhaar card with my account","where can i link my adhaar card","how do i link my adhaar card to my account"],"parameters":[]},{"action":"","name":"FAQ Airmiles Redemption Form","priority":3,"replies":["Please follow the link for the Airmiles Redemption Form https://goo.gl/CN1t2R"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Airmiles Redemption Form"],"parameters":[]},{"action":"","name":"FAQ amount deposited not reflected","priority":3,"replies":["It may take maximum 2 working days for the transfer to reflect. If your are still facing the same problem please call our customer care at 1800-00-0000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["I transferred money to another account but its not showing, and amount is deduced from my account","I transferred money to another account but","I transferred money to another account but its not showing","I deposited emi, but my due is not cleared","my due is still not cleared even though i deposited it","I deposited emi, but it doesnot shows. Why?","I have tried to transfer amount to my friend but he didn't got amount","What if an amount is deduced from my account but not transferred ?","Yesterday I deposited emi of car but still shows due why","Hi I am XXXX My Account No is XXXXXXXXXXXXXX. I have deposited one cheque in ATM drop box on Saturday 9th July 2016 but still it is not showing in my account. Can you please help me?"],"parameters":[]},{"action":"","name":"FAQ Application Security Error","priority":3,"replies":["If you get an \"Application Security Error\" it could have been caused due to the following reasons: *You used the Back / Forward / Refresh button of your browser. *You clicked twice on any options/buttons. *There was no activity in the browser window for a long time. *You logged in from another browser window. *You tried to access the online banking page from a saved or static page. Please proceed with the service again"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["why did i get the security error on the payment page","i was on a payment gateway page and suddenly got the security error","when do i generally get application security error","what does application security error mean","why is it always suggested to not press reload or back when on a payment gateway","why do i keep getting application security error","application security error","When do I get the Application Security Error","What is the reason behind getting Application Security Error","Why do I get the Application Security Error"],"parameters":[]},{"action":"","name":"FAQ ATM withdrawal charges","priority":3,"replies":["Bank will charge Rs 20 (excluding taxes) for financial transactions and Rs 8.50 for non-financial transactions at ATMs of other banks after first 3 free transactions every month. Bank customers will be charged the same as above for more than 5 transactions at Bank ATM."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["How much will the bank charge me for atm withdrawl?","Hello since m having same atm card whenever I withdraw money from same atm machine its charging some money","can i use other bank ATM at HDFC","will i be charged to use the other bank atm at hdfc atm","what will be the charges to make transactions at other banks atm","how many atm transactions are free","are all atm transactions at other banks free?","what charges will be levied to use the debit card at other banks ATM","what will be the charges to use other bank ATM at HDFC","what if i use other bank ATM at HDFC atm"],"parameters":[]},{"action":"","name":"FAQ ATM Withdrawal failure","priority":3,"replies":["We have received your report. We shall investigate the same and get back to you within 48 hours. Your complaint reference number is 55789"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i was trying to withdraw money from ATM but the money did not dispense and my account was debited","money was not withdrawn but my account was debited","my ATM transaction failed but my account was debited","my ATM transaction failed, what should I do?","ATM transaction failed","I tried to withdraw money from ATM but that did not work","my transaction at ATM failed","i tried to withdraw form ATM but that failed","my withdrawal at ATM failed","can you please help, my transaction at ATM failed"],"parameters":[]},{"action":"","name":"FAQ Average minimum balance","eventName":null,"priority":3,"replies":["In general terms, Average Balance refers to the average amount to be maintained in your account, over a certain period which can be monthly, quarterly or yearly depending upon the scheme and branch category. We would require any user with us to maintain a minimum average balance of Rs. 1000 else the account will be charged for the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how much minimum balance should be there in account?","what is the minimum amount i need to keep in my account?","is there an average balance i have to keep","what is the average balance i have to maintain","what should be my average balance in axis","average balance?","explain average balance","tell me something about average balance","what do you mean by average balance","what is average balance"],"parameters":[]},{"action":"","name":"FAQ Balance transfer to EMI","priority":3,"replies":["You can transfer the outstanding balance on your other bank credit card to your new / existing Bank Credit Card and pay the outstanding amount in EMI. You can also transfer the outstanding amount on your other bank loan like personal loan, two-wheeler loan, car loan, etc with higher EMIs to your Bank Credit with lower EMIs through Balance Transfer on EMI. The loan amount will be blocked against the credit limit."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Balance Transfer on EMI","can i pay my other bank credit card bill using HDFC","can i pay other banks credit card bill from my HDFC credit card","can i transfer other banks balance on my HDFC credit card?","how to do balance transfer to EMI","what is balance transfer to EMI","how can i transfer my other banks balance on HDFC credit card","can i transfer my other banks loan to HDFC credit card?","will it be possible to transfer other banks loan on my HDFC credit card"],"parameters":[]},{"action":"","name":"FAQ Benefits of a Chip Card","priority":3,"replies":["A Chip Card is a card with an embedded microchip. The Chip is encrypted and provides enhanced security and protection to help guard against fraudulent transactions. You will have to enter your PIN after dipping the card as an added level of security."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how is the chip card different from a credit card?","what is the difference between a credit card and chip card?","what is the difference between chip card and a credit card?","whats chip card?","what is a chip card?","what are the advantages of a chip card?","why is it good to use a chip card?","what are the features of chip card?","What are the benefits of a Chip Card?","whats a chip card"],"parameters":[]},{"action":"","name":"FAQ benefits of Internet Banking?","priority":3,"replies":["Internet Banking provides you a host of benefits like: *Dashboard view of all your relationships with bank like your accounts, *deposits, loans and your credit cards *See your recent transactions *Create Instant FD’s and RD’s *Make online payments for utility bills and insurance premiums. *Shop on various websites and pay using internet banking. *Transfer money to your own accounts and to other bank accounts. *Track status of issued cheques and of cheques that are in clearing. *Issue stop payment instructions on issued cheques. *Request for Cheque Book, Demand Draft and more. *Update your profile and contact details. *View and redeem your Loyalty points."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What is Internet Banking?","what are the benefits of a credit card?","what are the benefits of credit card?","What are the benefits of using Internet Banking?","benefits of internet banking","Is registering for Internet Banking useful","Why should I register for Internet banking?","How is Internet Banking useful?","What are the advantages of using Internet Banking?","What are the benefits of using Internet Banking?"],"parameters":[]},{"action":"","name":"FAQ Can I transfer money abroad?","priority":3,"replies":["With Bank Telegraphic Transfers, you can easily transfer a wide range of foreign currencies. For more details please visit http://goo.gl/rlpzaS"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can i transfer money abroad","is it possible for me to transfer funds to an account outside my country?","is it possible to transfer money abroad?","how can i tranfer money to accounts outside country?","can i make transfer to foreign countries?","can i make outside country transfers?","can i send money to account in other country?","can i transfer funds in other countries?","can i send money to other countries?","Can I transfer money abroad?"],"parameters":[]},{"action":"","name":"FAQ cannot provide","priority":3,"replies":["I am sorry we cannot provide that information to you."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["pin for net banking","net banking pin","what is my net banking pin","whats my net banking pin","what are the last 4 digits of my credit card","whats my credit card number","can you tell me my credit card number","what is my credit card number?","FAQ cannot provide"],"parameters":[]},{"action":"","name":"FAQ card charges International transactions","priority":3,"replies":["You will be charged 3.5% + Service Tax on the transaction amount for international transactions."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what are the charges for international transactions?","What are the additional charges for International transactions on my credit card?","What is the additional charge you are levying on my international transactions?","will there be any extra charges for international transactions?","what are the charges for international transactions","how much will be the charges for the international transactions","if i do any international transactions on my credit card, are there any charges for that?","charges for international transactions","I'd'd like to make an international payment","FAQ card charges International transactions"],"parameters":[]},{"action":"","name":"FAQ Card Denial","priority":3,"replies":["With the letter of denial we write the reason for denial as well. We are unable to share any more information about the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["my application for a credit card got declined","if i get declined once for a credit card, can i apply again?","i got denied for a credit card, can i apply again?","where can i get the reason for my credit card denial","i want to know why my credit card application was declined?","why was application for credit card declined?","I got declined for a credit card why?","I applied for a credit card and got declined, how can i know the reason","How do I access my secure letter if I’ve been declined?","I got declined for a credit card why?"],"parameters":[]},{"action":"","name":"FAQ Cash withdrawal Limit","priority":3,"replies":["The cash limit is the amount of cash which you can withdraw from an ATM using your credit card. The cash limit is generally 40% of the credit limit sanction to you. Cash withdrawals also carry an instant interest rate which is applicable and there is no credit free period on the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What is my cash withdrawal limit?","can i withdraw money at an ATM using my credit card","how much can i withdraw using my credit card","What is the cash withdrawal limit","Query on Cash limit reduction","how to get about the cash limit on my credit card?","what is cash limit on my credit card","how to know the cash limit","whats cash limit","What Is cash limit"],"parameters":[]},{"action":"","name":"FAQ change account from minor to major (new)","priority":3,"replies":["To change the account from minor to major you have to visit your branch with the documents for proof of age."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how to convert minor account into major account?","how to change from minor to major"],"parameters":[]},{"action":"","name":"FAQ change of signature","priority":3,"replies":["You have to visit your Branch for the change of Signature and submit a written application for the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want to change the signature which is registered with my bank account","there is a change in my signature and want to change it on my bank account too how do i do the same","show me the documents required to change my signature","tell me the documents needed if i want to change my signature of my account","i need to modify my signature of my account","i want to change my signature on my account","change my signature","what to do if i want to change my signature","Hello I need to change my signature of personal account","What are the documents required for change of signature?"],"parameters":[]},{"action":"","name":"FAQ Charges for Low Balance in savings account","priority":3,"replies":["You will be charged if the Average account balance is not maintained regularly. To find about your account charges please visit http://goo.gl/BwyiC"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what will be the charges if average balance is not maintained in my account","chagres for low balance in my savings account?","charges for low account balance","what are the charges for low balance","amount of money deduced from my account if acoount balance is lower than the minimum balance","amount of money deduced from my account if acoount balance is lower than the minimum balance","balance deductedd for low balance","if low balance how much amount will be dected from account","what will be amount dectuded if low balance","no how much amount will be deteted if no min balance","how much will be deducted for low balance"],"parameters":[]},{"action":"","name":"FAQ cheque book charges","priority":3,"replies":["For cheque book the charges are as follows:- Free - 25 cheque leaves per quarter. Additional chequebook of 25 leaves will be charged @ Rs 50/- per chequebook"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what are new chequebook charges","what are new cheque book charges","what are the charges fir new cheque book","what are cheque book charges","what is the charge for extra cheque leaves","new cheque leaves charges","charges for cheque leaves","tell me the charges if want a new cheque book","what are the charges for new cheque book","cheque book charges"],"parameters":[]},{"action":"","name":"FAQ Chip cards used as swipe","priority":3,"replies":["Your Bank CHIP & PIN enabled card needs to be dipped and not swiped. If swiped, the POS terminal will prompt for it to be dipped as the CHIP card is not provided with a magnetic strip. Later enter the Credit Card PIN for a successful purchase transaction."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can i make payments using the chip card at normal swipe machines?","do the chip card have a magnetic strip?","is it possible to use a chip card at a swipe machine?","can the chip card be used at normal swiping machine system?","how to use a chip card as a normal swipe card?","can the chip card be used as a normal swiping card?","can i use the chip card as a normal swipe card?","can i use my chip card at normal swiping machine?","Can HDFC Bank Chip cards be used as a normal Swipe card?","do your cards have magnetic strips?"],"parameters":[]},{"action":"","name":"FAQ Complaint (new)","priority":3,"replies":["To post your complaint you can send an e-mail at: complaints@bank.com"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["I have tried to email a complaint through customer service but it's saying service unavailable","email ID to send grievances","e-mail ID for complains","email address for gievances","i need to raise a complain against an employee","i need to raise a complain against an employee","how can i complain","how can i lodge a complain","complain","complaint"],"parameters":[]},{"action":"","name":"FAQ Contact Us","priority":3,"replies":["You can get in touch with our bank at any of our branches or on our phone help line 1800-00-0000. Visit our website www.bank.com for any more details."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["How can I get in touch with HDFC","Where can I meet the bank executive in person","How can I reach to the bank executive","who should i call","call your boss","i want to speak to an agent NOW","what are your contact details","contact details","Contact Details","I want to speak to someone higher up"],"parameters":[]},{"action":"","name":"FAQ Convert purchases to EMI","priority":3,"replies":["Sure. Using banking you can easily convert purchases at attractive rates into EMI payments using SmartEMI. You can see further details at http://goo.gl/1Ry9Kk. Also you can use SmartBUY here https://goo.gl/Ml9qwA"],"suggestions":["Loan on Credit Cards","Balance Transfer EMI","EMI Calculator","Smart EMI"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is SmartEMI","what is smart EMI","what is smartEMI","how do i covert to SmartEMI","what is smartbuy","what is smart buy","how do i covert to SmartEMI","how do i convert purchases to smartEMI","how do i use samrtbuy?","convert to EMI"],"parameters":[]},{"action":"","name":"FAQ credit card","priority":3,"replies":["A credit card is a standalone lending instrument used to provide recurring credit to an individual based on his/her financial credentials. A credit card enables you to purchase instantly and pay later. The amount of credit limit and cash withdrawal available may vary"],"suggestions":["Zero Annual Fee Card","Withdraw Cash","Welcome Benefits","Cashback Offers Card"],"context":{"currentTopic":[],"nextTopic":["credit-card"]},"gambits":["whats a credit card","what is a credit card","what are the benifits from using a credit card?","how would a credit card help me?","how can i benfit from using a credit card?","what are the advantages of a credit card?","why should I use a credit card?","what are the uses of a credit card?","what are the benifits of using a credit card?","why should i use a credit card?"],"parameters":[]},{"action":"","name":"FAQ credit card advance payment","priority":3,"replies":["The credit card bills can be paid before the due date. Any excess amount paid for the bill will be adjusted in the next cycle."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what should I do If i pay more than the billed amount","if I pay sum of money more than my bill, what will happen?","will I get back the extra amount that I paid in my bill?","what will happen to the amount that I have paid in excess?","will my extra bill amount paid be rounded?","what if the payment done exceeds than the actual bill","i paid the sum more than my billed amount","what if i pay more than the billing amount","i paid more than my total amount due","What happens if I pay more than the total amount due?"],"parameters":[]},{"action":"","name":"FAQ Credit Card application status","priority":3,"replies":["You can track your Credit Card application status here http://goo.gl/YHP8I8. Generally,it should reach within 21 working days after submitting your application. You will receive timely alerts via SMS about the status and details of the dispatch of your Credit Card. If you still have not received it please call our phone banking at 1800-00-0000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can i track my credit card","where can i track my credit card?","how to track my credit card","how to track my credit card application","where do i track my credit card applctn","credit card applctn tracking","track credit card applctn","when will my credit card arrive","I want to know the status of my application","track application"],"parameters":[]},{"action":"","name":"FAQ Credit card bill cheque bounced","priority":3,"replies":["If your credit card payment cheque bounces or your payment fails because of lack of funds in your account you will be charged Rs.300 for the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["my autodebit failed as my account was out of funds, will i be charged for the same?","if my autodebit fails will I be charged for the same?","will i be charged if my autodebit fails due to out of funds?","my autodebit payment failed as my account was out of funds","will i be charged any dishonour fees for cheque bounce?","what are the dishonour fees for credit card bill payment","will I be charged if my credit card bill payment cheque bounces?","my credit card bill payment cheque got bounced","I paid my credit card bill by cheque and the cheque got bounced","What if my credit card payment cheque gets bounced?"],"parameters":[]},{"action":"","name":"FAQ Credit Card not working","priority":3,"replies":["The card may not work due to one of the following reasons:- 1) You might have exhausted your limit 2) Your previous payment is pending 3) Your card is damaged. 4) Your credit card is blocked. In case it is due to damage of card you can order a replacement card. If your credit card is blocked please contact on 1800-00-0000."],"suggestions":["Replacement card","Pay credit card dues","Speak to an Agent","Request Callback"],"context":{"currentTopic":[],"nextTopic":["credit-card","new-card"]},"gambits":["what shoud i do if my card is not working","my card is not working since @sys.any:any","i tried using my card but it suddenly stopped working","my card suddenly stopped working","what should i do if my credit card is not working","my credit card is not working","my card has stopped working","My card is not working","card not working","card not working"],"parameters":[]},{"action":"","name":"FAQ Credit card PIN","priority":3,"replies":["The credit card PIN is required every time you make transactions using your card at a merchant or online. This is a mandatory 2 step verification requirement in India. You should have received this pin with your credit card kit."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["credit card pin","do i have to enter my pin for every transaction","Why do I need a credit card?","do i need a pin for my credit card","what do i need a PIN for?","at what all places do i need my PIN","where all do I need my credit card PIN?","my credit card asks for a pin at every place that i use it. can i deactivate the same","do i need a pin for my credit card","do i need a pin for my credit card"],"parameters":[]},{"action":"","name":"FAQ credit card pin delivery date","priority":3,"replies":["The card and the pin are sent separately. The PIN generally takes upto 7-10 working days from the card issuance date. In case it has not arrived during this period please call our phone banking at 1800-00-0000","The $cards and the pin are sent separately. The PIN generally takes upto 7-10 working days from the card issuance date. In case it has not arrived during this period please call our phone banking at 1800-00-0000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is the credit card and PIN sent together?","will I get the PIN and card together?","will the credit card and its PIN be delivered together?","is the PIN for credit card sent along with the card","do you send the PIN and card together?","is the credit card PIN sent seperately","will i receive the credit card seperately?","how long does that take to receive the credit card PIN","how long does the credit card PIN take to be delivered","how long will it take to get the credit card PIN?"],"parameters":[]},{"action":"","name":"FAQ Credit card Statement not received","priority":3,"replies":["The Credit Card statement generally arrives within 7 days of your billing date, If you still have not received it please contact our Phone Banking agent at 1800-00-0000. If you want to view the statement online login to your NetBanking."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["when can i expect to get my credit card statement","i havnt received my credit card statement by now","when will i get my credit card statement?","i have not received my credit card statement from 3 months","what to do if i do not receive my credit card statement","still not received my credit card statement","i have been waiting for my credit card statement for so long","not received credit card statement","i did not get my statement yet","i have not received my credit card statement"],"parameters":[]},{"action":"","name":"FAQ Credit Card transaction fees","priority":3,"replies":["The following are the transaction charges applicable when you use the $cards at: Petrol pumps: Rs. 10 or 2.5% of the transaction amount (whichever is greater). IRCTC: Rs. 10 flat fees per transaction if transaction is done using ATM PIN. For all other IRCTC transactions, upto 1.8% Payment Gateway (PG) charges will apply. Please note that there are no transaction fees applicable at other merchant locations. These charges attract a Service Tax and an Educational Cess as applicable, in terms with the current Finance Bill."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["transaction fees on my credit card","How much should I pay for using Debit Card for retail or online transactions?","How much will it cost for using Debit Card for retail or online transactions?","Is there any fees for using my Debit Card for retail or online transactions?","are Debit Card transaction fees applicable to me","Debit Card transaction fees","What are the Debit Card transaction fees","how much does it cost to swipe my card at Fuel pumps or booking railwaytickets?","how much i need to pay for swiping my card at Fuel pumps or booking railwaytickets?","What are the Debit Card transaction fees if I swipe my card at Fuel pumps or booking railwaytickets?"],"parameters":[]},{"action":"","name":"FAQ Credit period for credit card","priority":3,"replies":["The maximum interest free period on your card is 48 days."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["for what period is my credit amount intrest free?","whats the credit period for my credit card?","i want to know the credit period?","how much is the credit period on titanium credit card?","what is credit period for credit card","what is credit period for credit period","credit period for credit card","what exactly is credit period","What is interest free period available for credit card?","What is the credit period for credit card?"],"parameters":[]},{"action":"","name":"FAQ Credit score","priority":3,"replies":["Credit Score is a report of your credit worthiness based on your credit history. Credit Information Bureau (India) Limited (CIBIL ) rates you between the score of 300 to 900 depending on how regularly you have paid your loans and credit card dues. You can check your score here https://goo.gl/ycqiop"],"suggestions":["Credit Card Types","Apply Credit Card","Tips: increase score"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["whats the credit score for a credit card?","where can i see my credit score","i want to know my credit score","how will I know my credit score?","what is the credit score used for?","what is credit score used for?","what is credit score for?","whats credit score","What is credit score?","what is credit score?"],"parameters":[]},{"action":"","name":"FAQ cvv","priority":3,"replies":["The Card Verification Value (CVV*) is an extra code printed on your debit or credit card. CVV for Visa, MasterCard and Diners is the final three digits of the number printed on the signature strip on the back of your card. This CVV code is mandatory at some payments gateways for your online transactions for additional security."],"suggestions":["Apply Credit Card","Security Tips","Ask for Replacement","Card is Damaged"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["where can I find my cvv","what is this cvv number","what is cvv","im am on a site and they want my cvv number how do i get that","how do i get my cvv number","Where can I find cvv","What is cvv","what is cvv?","what is cvv???"],"parameters":[]},{"action":"","name":"FAQ deposit cheque","priority":3,"replies":["You can go to your closest branch to deposit any cheque. Our bank representatives will be more than happy to assist you with the same. You can also deposit the cheque in the drop box in Bank ATM."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["at what all places can the axis cheque be deposited","i have received axis bank cheque from a client where should i deposit that","where should i deposit the axis bank cheque","i have an axis bank cheque where all can i deposit the same","where do i need to drop the cheque to encash it","i have an axis bank cheque where can i deposit that","How do I deposit a cheque","where all can we deposit cheques","where do i go to depoit a cheque","Where can I deposit a check"],"parameters":[]},{"action":"","name":"FAQ diff between debit & credit card","priority":3,"replies":["Using a credit card is like getting a loan but without interest for a given period . Every time you charge something you’re borrowing money until you pay it back later. Debit cards on the other hand are just a easy way to allow you to pay at store with the money that you have in your current account."],"suggestions":["Am I eligible?","Cashback Offers Card","Credit Card Types","Apply Credit Card"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["diff between a debit and credit card","What is the difference between a credit card and a debit card?","What is a credit card and how is it different from a debit card?","What's the difference between a credit card & debit card ?","diff bet. credit card and debit card","diff between credit and debit cards","howz credit card different from debit card?","what is the difference between a credit card and a debit card?","what is the difference between a debit and credit card","what is the difference between credit card and debit card?"],"parameters":[]},{"action":"","name":"FAQ Difference between add on card and Primary card (new)","priority":3,"replies":["An Add-On Card is an additional credit card you can get on your existing HDFC Bank Credit Card. You can then give this card to your spouse, parents, siblings (own brother/sister), son and/or daughter (over 18 years) and allow them to enjoy the many benefits of a HDFC Bank Credit Card. An Add-On Card holder enjoys all the benefits of the primary card holder."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What is the difference between add on card and Primary card","how is add on card different from primary card","is the primary card and add on card same","are the features for add on card same as the Primary","what will be the difference in add on card and normal primary card"],"parameters":[]},{"action":"","name":"FAQ Documents for Credit card","priority":3,"replies":["Following documents are required for your credit card:- PAN card photocopy or Form 60 Colour Photograph Income Proof: Latest payslip/ Form 16/ IT return copy Residence Proof: Passport/ ration card/ electricity bill/ landline telephone bill Identity Proof: Passport/ driving License / PAN card / Aadhaar card The documents required may vary on a case to case basis."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["I want to apply for a credit card, what documents will i need?","what documents should i provide for a credit card?","what all documents do i require to apply for a credit card?","is aadhar card compulsory for credit card application","what documents do i require for applying for a credit card","Documents for credit card aplication","i want to know the list of documents for a credit card application","which documents are required for a credit card document?","What all documents do I need for the Credit Card application?","Required Documents"],"parameters":[]},{"action":"","name":"FAQ Documents for loan(new)","priority":3,"replies":["General Documents Required for Loan: Application form Photograph Age proof ID proof Income proof Bank statement Residence proof Signature verification proof Other documents required vary according to your loan type and case to case."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["papers required for availing a loan","Reports Needed To Avail The Loan","papers Needed To Avail The Loan","list the documents needed for loan","what are the documents required for loan","documents required for loan","papers required for loan","what kind of documents i need to carry?","Documents Needed To Avail The Loan","Income documents needed to avail the loan"],"parameters":[]},{"action":"","name":"FAQ Dont want statements to my mailing address","priority":3,"replies":["We request you to fill https://goo.gl/mIahZG and send the duly signed form to our correspondence address. Bank Cards Division PO BOX ####"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["dont want credit card statement hard copies","how do i stop recieving hard copies of credit card statements","i do not wish to recieve credit card statements on my mailing address","i want to stop the statements from being sent to my mailing address","how can i stop the statements of my credit card being sent to my address","I dont want to recieve statements","I dont want to recieve statements any more","I want to stop recieving the statements of my credit card on my mailing address","I want to stop recieving the statements of my credit card","I do not want statements to be sent to my mailing address. How do I stop the same?"],"parameters":[]},{"action":"","name":"FAQ Duration of loan (new)","priority":3,"replies":["The tenure of your $loan is 12 years"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is my credit loan period?","what is the duration of my loan","what is the time span of home loan","what is the length of car loan","what is span of car loan","tell me the duration of car loan","what is the duration of car loan","tell me the tenure of car loan"],"parameters":[]},{"action":"","name":"FAQ EMI billing","priority":3,"replies":["The EMI for the month will be directly reflected in your credit card statement for the given month"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["wher","i have made my transactions in installments, how will it be billed on my card","how are my EMI transactions billed on my credit card","wats the way of billing EMI on my credit card","I have made EMI transactions, how will that be billed on my Credit card","How are the EMI transactions billed?","if EMI transactions are made, how is it billed in my credit card?","If I make EMI transactions how will it be billed in my credit card?","hows the EMI billed in my credit card?","How would the EMI be billed on my credit card?"],"parameters":[]},{"action":"","name":"FAQ Frequency & Rate of interest on FD","priority":3,"replies":["You have following Fixed Deposits linked to your accounts."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what all fd do i have?","how many fd do i have","can you show me all my fds","can you show my fd","i want to see my fds","show fd on my accounts","how much money have i fixed?","have i fixed any money on my account","show all my fds on my account","can you show mu fd"],"parameters":[]},{"action":"","name":"FAQ Frequency & Rate of interest on RD","priority":3,"replies":["Recurring Deposit is a special kind of Term Deposit offered by to deposit a fixed amount every month into their Recurring Deposit account and earn interest at the rate applicable to Fixed Deposits.The rate of interest on Recurring Deposit varies according to your RD amount and duration. For more details and interest rates of please visit https://goo.gl/Bz00JN"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is the interest added to the principal amount or not","will the interest get added to the principal of my rd amount","is the interest for RD calculated as simple interest or compound interest","how is the interest calculated on RD","what interest rate is offered by HDFC on RD","is recurring deposit interest credited every month","how is the recurring deposit interest scheduled","what is the schedule to get the interest on RD"],"parameters":[]},{"action":"","name":"FAQ Get OTP for credit card","priority":3,"replies":["A One Time Password (OTP) has been introduced as an additional security feature by us for online credit card transactions in India. The OTP will automatically be generated when you select that option for your 2 factor authenticaon and will be sent to your registered mobile number. If you fail to receive your OTP, please make a new transaction and ensure that you have registered your correct mobile number"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is it safe to use the OTP for online transactions?","Can I use the OTP for online transactions?","where all do I need to use the OTP?","where can I use the OTP","where all do I need the OTP","what do I need the OTP for?","what is OTP","where can I generate the OTP","What is otp","How can I generate an otp"],"parameters":[]},{"action":"","name":"FAQ How many credit cards can i have?","priority":3,"replies":["In theory, you can get as many credit cards as you want, but it depends on your ability to meet repayments and manage balances"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["How many credit cards can i have?","can i have more than one credit card","can i have more than 2 credit cards","am i eligible to get more than 1 credit card?","i already have a credit card, can i have more","i already have a credit card, can i have one more","i already have a credit card, can i apply for one more"],"parameters":[]},{"action":"","name":"FAQ how to open e-statement","priority":3,"replies":["To open the e-statement enter the password for the same. The password will be the first four letters of your name (in caps) and the last 4 digits of the card number. If the PDF still does not open please ensure you are using Adobe reader version 7 or higher."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want to open my estatement but i dont know the password","where do I get the password to open the e statement?","i have received a e statement, how do i open that?","how to open the e statement that i have received?","cannot open the e-statement","cannot open the pdf of statement emailed to me","how do i open my credit card estatement","i have received an estatement but its asking me for a password","what is the process to see my estatement","how do i open my estatement"],"parameters":[]},{"action":"","name":"FAQ How to reset Customer ID (new)","priority":3,"replies":["You can reset the Customer ID by typing logout and enter the new Customer ID that you want to login into."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can i reset my customer ID?","How to reset Customer ID","how can i reset my customer ID","how do i reset the customer ID","I want to login with new customer ID","can i use different ID to login","can i use different customer ID to login","i want to reset my customer id","how can i login with new customer ID","login with new customer ID"],"parameters":[]},{"action":"","name":"FAQ how to verify genuine notes (new)","priority":3,"replies":["To verify genuine notes check the floral design marked by number one in the picture above is actually ‘500’ written half way. If you move the note against light you will be able to see the complete ‘500’ written on it. When viewed against light, this empty place has a hidden picture of Mahatma Gandhi, multi-directional lines and ‘500’ written on it. The colour of this ‘500’ appears green as such, but if you tilt the note to a certain angle, it would turn blue."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how to declare genuinity of a currency","how to know if a currency is genuine or not","How to verify currency","difference between real and fake notes","difference between genuine and fake notes","test to know genuine note","how can i know about the fake note","how to declare genuinity of a note","how to know if a note is genuine or not","How to verify notes"],"parameters":[]},{"action":"","name":"FAQ if cross my credit limit","priority":3,"replies":["If you make a transaction that exceeds your available credit limit, Bank will decide whether or not to approve the transaction. If approved, an over-limit charge would be levied to the account. The over-limit charge is 2.5% of the amount by which the credit limit is exceeded (minimum charge of Rs.300)."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how much are the charges if i exceed my credit limit?","what to do if i cross my limit?","i crossed my credit limit what can i do?","can i spend above my credit limit?","can i spend if my credit limit is crossed?","what happens if I cross my credit limit?","will the transaction proceed if i cross my limit","What will happen if I cross my credit card limit?","What if I cross my credit limit?","What happens if I go over my credit card limit?"],"parameters":[]},{"action":"","name":"FAQ IFSC code","priority":3,"replies":["IFSC stands for ‘Indian Financial System Code’. It is an 11 digit, alpha numeric code designed to identify bank branches in India. You can find the IFSC code on your passbook as well as your Cheque book or check here http://goo.gl/iB72v9"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["help me find the IFSC code","how to find IFSC code?","where is IFSC code?","what is IFSC code?","Where can I find my IFSC code?","How do I get my IFSC code?","What's an IFSC code?","What is an IFSC code?","What is an IFSC Code?","Can I find out the IFSC Code of my branch?"],"parameters":[]},{"action":"","name":"FAQ incorrect pin","priority":3,"replies":["If you enter the wrong $cards Pin your transaction will be declined. You can re-enter the correct pin by trying again. If you enter the wrong pin 3 times your card will be temporarily blocked for 24 hours. If you forget your $cards PIN please follow the instructions to change the PIN.","If you enter the wrong $cards Pin your transaction will be declined. You can re-enter the correct pin by trying again. If you enter the wrong pin 3 times your card will be temporarily blocked for 24 hours. If you forget your $cards PIN please follow the instructions to change the PIN."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i entered the wrong pin","incorrect pin entered","i entered the incorrect pin","i really need to do a transaction on my credit card but cant find my pin","cant remember my pin for the life of me","lost my pin","i entered the wrong pin will y card get blocked","i entered the wrong pin what will happen","what if i enter the wrong pin","i forgot my pin"],"parameters":[]},{"action":"","name":"FAQ increase credit score","priority":3,"replies":["A few tips we can give you are 1. Pay your outstanding on time 2. Use your existing credit cards well rather than applying for new cards. 3. Never exceed more than 30% of credit utilization as this will establish not only your credibility for financial discipline but also prove your financial management"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can i improve my credit score?","how can I improve my credit score?","how do I increase my credit score?","increase credit score","imrpove my cibil score","how to improve my cibil rating","i was told to get lower rate i should improve my credit score. how should i do that","i want to improve my credit score","how to increase credit score","how can i increase it"],"parameters":[]},{"action":"","name":"FAQ interest charge stop","priority":3,"replies":["The bank charges interest on your outstanding amount after the interest free duration. As soon as you pay your outstanding bills you will be charged no further interest."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["when will it start charging interes?","when will it stop charging interest?","how long will i be charged interest on my account","for what duration is the interest charged?","how long will be the interest charged on my credit card account","when will the bank stop charging interest on my account","i want to know when my account will be interest free","when will my interest charges be stopped?","when will the interest charge stop?","when will the bank stop charging interest on my credit card amount"],"parameters":[]},{"action":"","name":"FAQ international transfer(new)","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can i use online banking for transfer of foreign currency","how can i transfer money to another account in international currency","how should i transfer money internationally","please help to transfer internationally","Can foreign currency be transferred via online banking?"],"parameters":[]},{"action":"","name":"FAQ link all accounts","priority":3,"replies":["If you are an individual and hold a Current A/c, you can link the same to your Savings Account/ Credit Card/ Demat Account under the same User ID. Please visit to know more and register http://goo.gl/wo0Daj"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is it possible to link all my accounts together?","how to link all my accounts together?","one id enough for all bank relationships","Can I have only one User ID for all Bank relationships?","Is One ID enough for all Bank Relationships?","Can I have only one User ID for all Bank relationships?","If I am an individual and hold an Current A/c as well as an Savings Account Credit Card Demat Account, can I link these relationships to the same Customer ID?","how to use one view","how do i get single ID for all my accounts"],"parameters":[]},{"action":"","name":"FAQ Loan eligibility (new)","priority":3,"replies":["You have to be minimum 21 years old to avail $loan . The eligiblity for loan differs from case to case, you can check your loan eligiblity here http://goo.gl/bAOMUa"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Can unemployed person get loan?","No I want to apply loan in your bank what are the requirements","What are the requirements you need to get home loan to build house in my native village","what is the eligiblity for home loan","who can apply for home loan","eligibility for home loan","On what basis do banks provide loans?","eligibility for loan","eligibility of loan","eligibility of home loan"],"parameters":[]},{"action":"","name":"FAQ Loan types (w/co) (new)","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["and what are its types","what are the types of loans you provide"],"parameters":[]},{"action":"","name":"FAQ Locker","priority":3,"replies":["Congratulations, we have found a locker of your choice in the Lower Parel branch for you. Please visit the branch manager there and he will assist you with the rest."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["I want to get the locker facility","I want to open the locker","Can I get a safety deposit locker","Locker please","i want a locker in the closest branch","get me a locker in the closest branch","get me a locker facility","get me a locker","I want a locker","I want a locker in small category @sys.any:category"],"parameters":[]},{"action":"","name":"FAQ maximum transfer limit (new)","priority":3,"replies":["The daily limit for transfers is 50000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is the maximum amount of money transfer i can make","I want to make an rtgs. What's my daily limit?","i aad benificery on netbanking third party fund transfe. yesterday i send 50000. but today i try to send 140000. but this transition is not complit","Is there a maximum limit on the transfer account?","how much is the maximum transfer limit","how much amount transfer can i make in a single day?","what is the limit for transfer"],"parameters":[]},{"action":"","name":"FAQ MICR code","priority":3,"replies":["The MICR encoding, called the MICR line, is at the bottom of cheques and other vouchers and typically includes the document-type indicator, bank code, bank account number, cheque number, cheque amount, and a control indicator."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["whats MICR code","what is MICR","what is the MICR code for my branch?","where will i find the MICR code?","help me find the MICR code","how to find MICR code?","where is MICR code?","what is MICR code?","Where can I find my MICR code?","How do I get my MICR code?"],"parameters":[]},{"action":"","name":"FAQ Minimum Spending on Credit card","priority":3,"replies":["It is not compulsory to spend a certain minimum amount on your Credit Card every cycle. Even If you do not make any transactions on your card, you will be only charged the fixed charges depending upon the type of your Credit Card."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is there a minimum amout which has to be spent on my credit card every mont","i havent used my regalia card for a long duration","i havent used my credit card for a long time","i have not used my credit card for 2 months","what will happen if i do not use my credit card for any transactions in a cycle","i have made no transactions on my credit card","what if I do not make any transactions on my credit card","do I need to make transactions upto certain minimum amount every cycle","is it compulsary that I have to spend a certain amount of amount every month","Do I need to spend a minimum amount on credit card every cycle?"],"parameters":[]},{"action":"","name":"FAQ NCD (new)","priority":3,"replies":["An NCD is a long-term security yielding a fixed rate of interest, issued by a company and secured against assets."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is an NCD?","whats NDC","i want to know about NCD","i want to know about NCD"],"parameters":[]},{"action":"","name":"FAQ NEFT & RTGS charges (new)","priority":3,"replies":["There will be charges for NEFT & RTGS transactions, the charges vary according to the amount of transfer and the transfer types. The same will be displayed while doing the transaction."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["I want to make a NEFT transfer of 6000 ho much are the charges for the same?","if i wnat to transfer 500000 to my beneficiary by RTGS what will be the charges for the same?","how much will be the charges for NEFT trnasfer","will i have to pay extra charges for doing NEFT transfer to my benificiary?","if i transfer money using NEFT will I be charged for the same?","will there be charges for RTS trnasactions","will i have to pay any extra charges for doing NEFT transfer","will there be any charges for NEFT transactions?","what will be the charges for doing NEFT transfer","Do you charge me for RTGS or NEFT transactions?"],"parameters":[]},{"action":"","name":"FAQ NEFT required info","priority":3,"replies":["To use this service, you should provide the beneficiary details (name and account number), and the name and IFSC of the beneficiary bank branch."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what all info do i need to make a NEFT transfer?","information required for NEFT?","can you tell me what info is required for NEFT?","what info do i need for NEFT?","what all info should i add for neft","what information is required for NEFT","information required for NEFT transfer","what all info is required for NEFT transfer","what info is required for NEFT transfer"],"parameters":[]},{"action":"","name":"FAQ NetBanking","priority":3,"replies":["Using NetBanking you can do all your important transactions online. You have to just login in your Netbanking and you can transfer funds, check your loan statement, request cheque books, check balance, get account statements, pay bills, create fixed deposits and lot more."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["where can i make transactions online?","how are transactions done online?","how do i do the transactions using net banking?","what transactions can be done online?","how do i do the transactions online","whats netbanking","what is netbanking used for","what all can i do using net banking?","how do i use my netbanking?","what are the benefits of netbanking?"],"parameters":[]},{"action":"","name":"FAQ netbanking account not used for long? (new)","priority":3,"replies":["As a security measure & risk assement of your Bank account, we might sometimes de-activate your access to Internet Banking. This is to deter any fraudulent attempts to access your Internet Banking account. Please visit our nearest branch to reactivate the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what if i try to login to my netbanking acount after 5 months","I didnt use my account for a long time.will it work if I try to login?","What If I do not use my account for a long period of time and want to login later?","If I do not use my account for a long period of time, will it work if I try to login?"],"parameters":[]},{"action":"","name":"FAQ netbanking login problem","priority":3,"replies":["Your Netbanking login problem might be due to one of the following reasons: *Disabled login ID: In case of 5 incorrect password entries, the system disables your Internet Banking ID for the calendar day. It will be enabled the next calendar day. To instantly Enable Login ID, click on \"Enable Login ID\" link. *Incorrect login ID or password: Recheck your login ID and password. Please note that passwords are case sensitive. In case you have forgotten your password click on \"Forgot Password\" link on the login page to generate your password online. *First time user: Visit your nearest Bank branch to register for internet banking. *Browser Issues: Internet Banking is best accessed using Internet Explorer 6 and above, with a screen resolution 1024 by 768 pixels. Call our phone banking at 1800-00-0000 for any further help."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["netbanking locked","net banking locked","cant login into my netbanking","login problem in netbanking","some issue with my login in netbanking","why cant i login into my net banking account","i am trying to login into my netbanking from yesterday but there is some problem","i am trying to login into my netbanking from morning but there is some problem","net banking login issue","issue with netbanking login"],"parameters":[]},{"action":"","name":"FAQ no dues statement (new)","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want a no dues statement","No due emi processing time"],"parameters":[]},{"action":"","name":"FAQ Payzapp","priority":3,"replies":["With PayZapp, you can shop on your mobile at partner apps, buy movie tickets, music and groceries, compare and book flight tickets and hotels, shop online and get great discounts at SmartBuy, send money to anyone in your contact list, pay bills and recharge your mobile, DTH and data card. So link your Debit and Credit Card to PayZapp and enjoy the most convenient and secure way of payment. PayZapp is absolutely FREE. To register and know more click https://goo.gl/LBfTO4"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what are the features of payzapp","how good is payzapp","are there any charges for using payzapp","tell me something about payzapp","i wanna know about payzapp","do you know about payzapp","register for payzapp","can i use payzapp for payments","payment options on payzapp","how much will I be charged for using payzapp?"],"parameters":[]},{"action":"","name":"FAQ Pre close the credit card loan","priority":3,"replies":["Sure you can pre close your loan any time during the tenure. In case of pre-closure of the loan, a charge, currently 3% of the balance principal outstanding plus service tax will be applicable."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can I preclose the loan","i want to preclose my loan","what should be done to preclose the loan","i want to preclose my education loan","is it possible to preclose the loan","is it possible to preclose the education loan","is it possible to pre close the loan","i want to pre close the loan","i wan to pre close my loan","i wan to pre close my education loan"],"parameters":[]},{"action":"","name":"FAQ protect against Credit card fraud","priority":3,"replies":["To reduce frauds. Sign your card, Enter your PIN in such a way that no one can memorize your keystrokes.Don't leave your receipt behind at the ATM. Use your Credit card for online transactions only at secure and authorized gateways. Also keep checking your credit card bills to ensure no incorrect transactions have been charged on your credit card."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what happens if there are fraudulent transactions using my credit card","am i protected against fradulent transactions on my credit card","how to protect my credit card","how do i protect my credit card","how to protect my credit card","I have to protect my credit card.","How to protect my credit card?","How do I secure my credit card against fraud or theft?","How do I protect my credit card against fraud or theft?","how do i know my transactions are secuire?"],"parameters":[]},{"action":"","name":"FAQ Reactivate Closed Card","priority":3,"replies":["In order to reactivate your closed credit card please contact our customer care at 1800-00-0000."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how do I activate my closed","reactivate closed card","activate my closed account","I want to reactivate my closed credit card account.","I have closed my credit card account and want to reactivate","If I have closed my credit card account, can I ractivate it?","can I use the closed card again?","is it possible for me to reactivate the closed card?","Can I reactivate my closed card?","How do I re-activate my closed card?"],"parameters":[]},{"action":"","name":"FAQ Read my statement","priority":3,"replies":["Your credit card statement has three parts. 1. Informs you about a) Date of your statement b) Your Card number c) Your payment due date d) Minimum amount due etc. 2. Date-wise detail of your purchases, fees and interest charges if any 3. Information regarding your total outstanding balance and reward points."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how to read the credit card statement?","hows the statement read?","what all is given in the credit card statement?","what is the way to read the credit card statement","how can i understand the credit card statement","how do i understand my credit card statement","what is my credit card statement","i cant undertand my credit card statement","how can i read my credit card statement","How do I read my credit card statement?"],"parameters":[]},{"action":"","name":"FAQ redeem my reward points","priority":3,"replies":["Sure. Once you have registered your credit card on netbanking you can redeem the same though net banking. You can also call our phone banking at 1800-00-0000 to redeem your reward points."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["where can I view my reward poins?","I want to view my reward points","how do I view my reward points?","wat are the ways to redeem my reward points","how to redeem points","redeem reward points","please tell me how to redeem my reward pointd","how to redeem reward points","How can i redeem my reward points","where can i redeem my reward points?"],"parameters":[]},{"action":"","name":"FAQ Reduce Interest amount","priority":3,"replies":["Interest rates are automatically determined by the bank. To reduce the interest you pay the only suggestion we can give is to make sure you pay on time and keep your credit score high, this will make you eligible for better deals from the bank."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how will the interest amount be reduced?","i want to reduce the interest rate that i pay on my credit card","Can I reduce the amount of interest that I pay?","i want to reduce the interest rate that i pay on my credit card","is it possible to reduce the interest rate that I pay","Can I reduce the amount of interest that I pay?","i want to reduce the interest rate that i pay on my credit card","is it possible to reduce the interest rate that I pay","Can I reduce the amount of interest that I pay?","How can I reduce the amount of interest that I pay?"],"parameters":[]},{"action":"","name":"FAQ Retain my credit card if I emigrate","priority":3,"replies":["Credit cards (including global cards) are issued to resident Indians only. Therefore, under RBI guidelines, you have to clear your outstanding and surrender your credit card to the issuing bank if you are proceeding abroad on employment or on emigration"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can i retain my credit card if i move to other country","can i retain my credit card if i emigrate","Can i retain my credit card if i emigrate","Can I retain my credit card if I emigrate?","i want to retain my credit card if i emigrate","can i retain my credit card if i emigrate?","I want to retain my credit card if I emigrate","Can I use the same Credit Card if i emigrate?","Is there a way to retain my credit card if I emigrate?","Can I retain my credit card if I emigrate?"],"parameters":[]},{"action":"getwaystoearn","name":"FAQ Reward Points on Credit Card","priority":3,"replies":["Reward points are the points that you earn on your card expenses, The reward points can be redeemed as cash back into your account. Based on different credit cards you earn differently"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["How will I earn the Reward Points on my Jet Privilege Card?","how to earn Reward Points on my JAHC Card?","which all purchases give me Reward Points on my JAHC Card?","where all do i earn Reward Points on my JAHC Card?","what gives me Reward Points on my JAHC Card?","which all purchases offer me Reward Points on my JAHC Card?","where all can i get Reward Points on my JAHC Card for purchases?","what all ways can i get Reward Points on my JAHC Card?","How to earn Reward Points on my JAHC Card?","How will I earn the Reward Points on my JAHC Card?"],"parameters":[]},{"action":"","name":"FAQ RTGS required info","priority":3,"replies":["When using RTGS Funds Transfers, there are a few essential details to provide: 1)Amount to be remitted 2)Account number from where the funds will be debited 3)Name of the beneficiary bank, and the name of the beneficiary customer 4)Account number of the beneficiary customer 5)Sender to receiver information, if there is one 6)The IFSC code of the receiving branch"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what all info do i need to make a RTGS transfer?","information required for RTGS?","can you tell me what info is required for RTGS?","what info do i need for RTGS?","what all info should i add for RTGS","what information is required for RTGS","information required for RTGS transfer","what all info is required for RTGS transfer","what info is required for RTGS transfer"],"parameters":[]},{"action":"","name":"FAQ safe to use Internet Banking? (new)","priority":3,"replies":["We provide multiple layers of protection to secure your online banking experience: *128-bit encryption to keep your transaction safe. *Two levels of passwords (Login and Transaction) to provide enhanced security to all your transactions. *Second factor authentication in the form of Netsecure code for all financial transactions. *For online transactions you will go through the Verfied by VISA/Mastercard Secure code channel. This itself is an additional authentication for your transactions."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how secure is it to use netbanking","will the transactions made using netbanking be secure","are the net banking transactions secure","what is the security for net banking","what is security in netbanking transactions","Is my online transaction secure when I am not being asked for a PIN?","What is the additinal security while doing an online transaction?","Is my online transaction secure","how can i ensure that my credit card PIN is not misued","how can I ensure that my credit card is not used for a fraud?"],"parameters":[]},{"action":"","name":"FAQ sms banking (new)","priority":3,"replies":["SMSBanking is very simple and FREE. You can perform a host of functions including accessing your account balance, mini-statement and account statement, etc. Just you have to type in certain keywords and send an SMS to 5676712. You will receive a response in the form of a text message within just a few seconds. To register, get more details and view a demo go to https://goo.gl/ctHCuy"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i wanna register for sms banking","do you provide sms banking","how do i view my balance on sms","can i get my account statement on sms","what message should i send to activate sms banking","will i be charged for sms banking","are there any charges for SMS banking","what are the charges for SMS banking","is there sms banking facility with HDFC"],"parameters":[]},{"action":"","name":"FAQ Sort code","priority":3,"replies":["There are 3 places where you can find your sort code: On the account summary page in Internet Banking. On any paper statement of your account. On your cheque or paying-in book."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["where is the sort code written","can you tell me the sort code for my account","give my sort code","i want to know the sort code","i want to know the sort codei need the sort code","sort code","can i get the sort code","do you know my sort code?","what is my sort code","where can i look for the sort code"],"parameters":[]},{"action":"","name":"FAQ Terms and conditions (new)","eventName":null,"priority":3,"replies":["Please find the T&C for cards here http://goo.gl/obZeAd .Please find the T&C for loans here http://goo.gl/qfqse6"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What are the T&C for credit cards?","What are the terms and conditions for loans?","list out terms and conditions for debit card.","Please tell me terms and conditions of debit card.","I want to know about the terms and conditions of credit card.","what are the initial terms and conditions for having debit card?","what are the initial terms & conditions for having credit card?","terms and conditions of credit card","terms and conditions for loan","terms and conditions for education loan"],"parameters":[]},{"action":"","name":"FAQ Time to open account (new)","priority":3,"replies":["Once you make a request for account opening, your account will be created in 5 working days."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["How long does it take to open the account","how long will it take to open my account","how many days are required to open a new bank account","duration for account opening","what is the duration required to open a new savings account in your bank","what is the duration required to open a new savings account in HDFC","how long will it take to process my account opening request?","what is the time required to open a savings account","what is the time required to open an account","what is the time required to open a account"],"parameters":[]},{"action":"","name":"FAQ Time to open account (w/co) (new)","priority":3,"replies":["Once you make a request for account opening, your account will be created in 5 working days."],"suggestions":[],"context":{"currentTopic":["new-account"],"nextTopic":["new-account"]},"gambits":["when would you get back","how long will it take for you to get back","when will i get a response?","when will i get the response from bank?","when will you reply?","when will the bank reply","in how many days will you reply?","after how many days will you reply","when will i get the reply","when will i get reply for my account"],"parameters":[]},{"action":"","name":"FAQ time to report Credit card dispute","priority":3,"replies":["We recommend you to immediately inform us about any discrepancy in transactions. At any cost though transaction dispute must be reported in writing within 60 days from the statement date in which the said transaction appears."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how long do i have to report incorrect transactions on my credit card","when can I report a credit card dispute?","how long can i wait to report a credit card dispute?","what is the validity to report the credit card dispute?","how late can i report a credit card dispute?","When should i report about the credit card dispute?","What is the time frame to report Credit card transaction dispute?","credit card transaction dispute can be reported in what time feature?","in how many days credit card transaction can be reported?","in how many days can i report credit card transaction dispute?"],"parameters":[]},{"action":"","name":"FAQ transaction notification","priority":3,"replies":["You will receive SMS and Email alerts for all debit card transactions to your registered mobile number and email ID registered with the Bank. If you have not registered any of these please update here http://goo.gl/IqYFsH"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["if i make a purchase using credit card will i get a notification","how do i get the alerts for my transactions","i have made a online transactions, how wil i get the notification","how can i get notifications for my transactions","notifications for my transactions","where will i get the notifications for my transactions","how do I get notifications for my transactions?","sms every time there is a transaction","how do i get notified about transactions","How do I get notified about transactions"],"parameters":[]},{"action":"","name":"FAQ transfer not working (new)","priority":3,"replies":["Regret for your inconvenience. We recommend you to please try again after sometime."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i cant able to pay LIC premium thrugh netbanking yyyyy"],"parameters":[]},{"action":"","name":"FAQ types of account (new)","priority":3,"replies":["Bank offers different types of $account as per your needs. Please follow the link to find the account type of your choice https://goo.gl/l9lsaB","Bank offers different types of accounts as per your needs. Please follow the link to find the account type of your choice https://goo.gl/l9lsaB"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["types of accounts","what are the types of accounts","what all types of current account are available?","which all types of accounts are available?","what all typeas of accounts are available?","what are the different types of accounts?","what are the types of savings accounts","What are types of account in bank ?","which are the different types of savings accounts?","types of bank accounts"],"parameters":[]},{"action":"","name":"FAQ Types of loans (new)","priority":3,"replies":["Bank offers different types of loans according to your needs:- 1] Personal Loan 2] Business Loan 3] Home Loan 4] Car loans 5] Two Wheeler Loans 6] Gold Loan 7] Loans Against Assets 8] Educational Loan 9] Government Sponsored Programs 10] Rural Loans Click here to know about these loans http://goo.gl/0brlJ6"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["types of loans","can you tell me the types of loans","please show the types of loans offered","which are the different types of loans","what all loan types are given by bank","what are the types of loans you provide?","what type of loans do you provide?","what types of loan do you provide","what are the types of loans that you provide?","show me types of loans"],"parameters":[]},{"action":"","name":"FAQ unauthorized transaction (new)","priority":3,"replies":["If you suspect that there has been an unauthorised transaction in your account, please report it to the Bank immediately at 1800-00-0000"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What if I suspect any phishing on my online banking account?","What should I do if I suspect an unauthorized transaction in my account?","What if I suspect an unauthorized transaction in my account?","Whom should I contact if I suspect an unauthorized transaction in my account?","What to do next if I suspect an unauthorized transaction in my account?","What should I do if I suspect an unauthorized transaction in my account?"],"parameters":[]},{"action":"getunbilledtransactions","name":"FAQ unbilled transactions credit card","priority":3,"replies":["You can see your latest transactions in your sms alerts sent by us every time your card is swiped. Also you can view unbilled statement in your credit card netbanking account."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["where can i see my latest transactions","where can i see the transactions after last statement date","i want to find my credit card's unbilled amount","where can i view the unbilled amount of my credit card?","where can the unbilled amount of my credit card be found?","where can i find my unbilled transactions","where all can i view the transactions after my last statement?","i want to view my unbilled transactions","where can i view the unbillled transactions","How can I see details of transactions made on my card after my last statement date?"],"parameters":[]},{"action":"","name":"FAQ Uses of Credit Cards NetBanking","priority":3,"replies":["Once you register for credit card netbanking you can view 1.account information 2. unbilled transactions 3. Credit Card Statements (up to 6 months) 4. change Credit Card ATM PIN and a lot more"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what all transactions can i do using Credit Cards NetBanking?","what al can be done through Credit Cards NetBanking?","what all does Credit Cards NetBanking do?","what does Credit Cards NetBanking offer?","what all can be done through Credit Cards NetBanking?","which services can i use by Credit Cards NetBanking?","what services can i avail using the Credit Cards NetBanking?","what all can i do using Credit Cards NetBanking?","What can I do using Credit Cards NetBanking?","what special features does netbanking provide?"],"parameters":[]},{"action":"","name":"FAQ Validity of Credit Card","priority":3,"replies":["You can find the issue date and the valid expiry date (valid thru date) of your credit card on the front of the card in MM/YY format."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can i find the validity of my card","till when is the credit card valid?","what date is my credit card valid till","till when is my credit card valid","i want to know the validity of my credit card","what is the validity for my credit card","when will my credit card expire?","wats the validity of my credit card?","how long is my credit card valid?","What is the validity of my credit card?"],"parameters":[]},{"action":"","name":"FAQ value of reward points","priority":3,"replies":["Credit card reward points can be used as cashback as well as to earn varitey of shopping deals. Cashback on reward points is only eligible for Titanium (1 Reward Point = Re. 0.25) Platinum/Solitaire/Moneyback & Business Moneyback card types(1 Reward Point = Re. 0.30). All other card holders can redeem their Reward Points in the MyRewards redemption program. Please follow the link to explore https://goo.gl/x8wdPS"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how much cashback can i get using the reward points on my credit card","i have 5000 reward points on my credit card, how much cash will i get for that?","what is the conversion for my reward points into cash","is it possible to convert my reward points into cash","can i convert my reward points into cash","how much money will i get if i convert my reward points into cash?","how much will i get if i convert my reward points into cash","i have 400 reward points, how much cash will i get to reedem it","can i convert my reward points into cash?","Convert Reward Points"],"parameters":[]},{"action":"","name":"FAQ verified by visa (new)","priority":3,"replies":["Verified by visa/master is a password-protected authentication system designed to confirm the identity of the cardholder when a card is used online. Click on the link Netsafe/Verified by Visa/MasterCard in your netbanking to avail the same."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what are the steps to get the card verified by visa","how do i get the card verified by VISA","what are verified by VISA cards","how do i get my credit card verified by VISA","What is Verified by Visa or Mastercard Secure Code?","I want to get more info on verified by visa","need to very my master card","need to verify my visa card","how do i get my card to ber verified by visa","What is verified by visa"],"parameters":[]},{"action":"","name":"FAQ What can you do?","priority":3,"replies":["I can help you with general banking information and I specialize in credit card queries. I can show your account statement, block your credit card and help you choose the right credit card."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what can you do?","what all are your features?","what are your features?","what features do you have?","what all can you do ?","what can you do","what can you do?","What can you do?","what can you do","What can you do?"],"parameters":[]},{"action":"","name":"FAQ What happens if my cheque gets delayed in the post beyond the payment due date?","priority":3,"replies":["If your payment is not received by the Payment Due Date, a late fee is applicable and the outstanding amount attracts interest for the number of days by which the payment has been delayed."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What to do next if my cheque gets delayed in the post beyond the payment due date?","What if my cheque gets delayed in the post beyond the payment due date?","What happens if my cheque gets delayed in the post beyond the payment due date?"],"parameters":[]},{"action":"","name":"FAQ What is a Customer ID?(new)","priority":3,"replies":["A Customer ID is a 9-digit number which uniquely identifies your relationship with Bank.Your Customer ID is mentioned on the welcome letter & cheque book that is mailed to you post your account opening. Customer ID is also usually your login id for Internet Banking. Please mention this ID in all your communication with Bank."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is my customer id written on any bank documents","How do I get my Customer ID?","How can I get my Customer ID?","I want my Customer ID.How to get it?","where can I get my Customer ID","what is the customer id number","where will i get the customer identification number?","i have opened a new account where is my customer identification number?","where will i get my customer identification number?","do i have to get my customer ID number seperately from bank?"],"parameters":[]},{"action":"","name":"FAQ What is a debit card? (new)","priority":3,"replies":["A Debit Card makes your payments much more convenient and secure through an electronic payment facility directly from your Savings or Current Account with Bank."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Tell me about ATM cards.","Tell me about ATM cards.","what exactly is debit card","how does a debit card work","what is a debit card","What is Debit Card?","tell me about debit card","what are the uses of debit card","what is ATM card","whats ATM card"],"parameters":[]},{"action":"","name":"FAQ What is a self-set limit? (new)","priority":3,"replies":["You can pre-set the monthly spending limit on your supplementary/add-on credit card. Any transactions over the specified 'Spend Limit' will be declined."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What does self-set limit mean?","What is a self-set limit?"],"parameters":[]},{"action":"","name":"FAQ What is a temporary credit-limit enhancement? (new)","priority":3,"replies":["There will be times when you feel the need for an increase in your credit limit to enable you to make increased purchases on your card. To avail of temporary credit-limit enhancement, all you need to do is call our Customer Care Centre and make your request.Bank can increase your credit limit at its discretion. Please note that this facility is available only after 9 months of membership and based on credit history."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["How can I increase credit limit in case of emergency?","What is a temporary credit-limit enhancement?","can i increase my card limit for small time","can i increase amy card limit for small duration","can i increase my card limit temporarily","is it possible to make temporary card limit enhancement","is it possible to increase my credit limit temporarily?","can you increase my credit limit for a while","how do i increase my credit limit for a time being","i want temporary credit limit enhancement"],"parameters":[]},{"action":"","name":"FAQ what is ATM (new)","priority":3,"replies":["Automated Teller Machine is a computerised machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is the meaning of ATM","what is ATM","what is an ATM","what is the use of ATM","how is ATM useful","whats ATM","tell me about ATM","what can ATM do","what is an ATM for","what is ATM for"],"parameters":[]},{"action":"","name":"FAQ what is beneficiary (new)","priority":3,"replies":["A beneficiary is an account whom you intend to transfer the money using NEFT or RTGS. You need to add all the account details of the receivers account in order to make a successful transaction. There are two types of beneficiary 1)Intra Bank:- When the transfer is intended to the account within the same bank (i.e A to A) 2)Inter Bank:- When the transfer has to made to the account with different bank (i.e A to B/C)"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what does beneficiary mean","waht do you meany by beneficiary","what is interbank beneficiary?","what is beneficiary?","what is beneficiary in funds transfer?","who is a beneficiary","what does beneficiary mean?","what does beneficiary mean in banking","what is the meaning of beneficiary?","what is the meaning of beneficiary in banking?"],"parameters":[]},{"action":"","name":"FAQ What is CIBIL","priority":3,"replies":["Credit Information Bureau Limited (CIBIL) is a Credit Information Company. CIBIL collects and maintains records of an individual’s payments pertaining to loans and credit cards and is a key indicator of a persons credit worthiness. You can check your own credit score on CIBIL's website."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What is CIBIL","improve cibil score","how do i check my own credit score","Why are credit ratings important?","information about CIBIL","Can i know about CIBIL","Can you tell me about CIBIL","I want to know about CIBIL","Whats CIBIL","What is CIBIL"],"parameters":[]},{"action":"","name":"FAQ What is NEFT (new)","priority":3,"replies":["National Electronic Funds Transfer (NEFT) is an Indian system of electronic transfer of money from one bank or bank branch to another. The banks or their branches that support such transactions have to participate in the NEFT network. An updated list of banks and branches that are NEFT-enabled can be found on the Reserve Bank of India (RBI) website. You can do NEFT using your NetBanking."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is NEFT","NEFT transfer","what is NEFT?","NEFT means ?","how to do NEFT","what is the way to do NEFT","what way can I do NEFT?","from where can I do NEFT","what are the steps to do NEFT?","what are the steps to do NEFT?"],"parameters":[]},{"action":"","name":"FAQ What is RTGS (new)","priority":3,"replies":["The acronym 'RTGS' stands for Real Time Gross Settlement, which can be defined as the continuous (real-time) settlement of funds transfers individually on an order by order basis (without netting). 'Real Time' means the processing of instructions at the time they are received rather than at some later time; 'Gross Settlement' means the settlement of funds transfer instructions occurs individually (on an instruction by instruction basis). You can make RTGS from your NetBanking."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how to make a RTGS?","What is RTGS","whats RTGS","what exactly is RTGS","tell me about RTGS","tell about rtgs","how to do RTGS","from where can i do RTGS?","where can i do RTGS from?","i want to do RTGS"],"parameters":[]},{"action":"","name":"FAQ What is the revolving credit facility?(new)","priority":3,"replies":["When you receive your bill, you have the flexibility of selecting any of the following payment options: Pay the total amount due. Pay only the minimum amount due. Pay any amount ranging from the minimum amount due to the total amount due. Should you opt for either of the last two options, then the unpaid amount due is carried forward to the next billing period. This is referred to as the revolving credit facility"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What does revolving credit facilty mean?","What is the revolving credit facility?"],"parameters":[]},{"action":"","name":"FAQ where can Credit card be used","priority":3,"replies":["$cards (both chip and without chip cards) can be used at all merchants purchase where $cards are accepted. $cards can also be used online for purchasing goods online.","Cards (both chip and without chip cards) can be used at all shops or stores where they accept credit cards by swiping or inserting the card at a POS terminal. Cards can also be used online for purchasing goods online."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want to us emy credit card for my online shopping","i want to make online payments using my credit card","can i make online payments using the credit card?","is it possible to use the credit card for online expenses","Can I use my credit card for expenses over internet?","where can I use my credit card?","can i pay school fees using credit card","can i pay my bills weekly","can i pay school fees using credit card","can i pay my school fee using credit card","where can i use my credit carD?"],"parameters":[]},{"action":"","name":"FAQ who are you","priority":3,"replies":["Hello there. You are speaking with Enterprisebot. I am Bank's special bot here to assist you 24 x 7. What can i help you with today?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is it robot","Are you human or machine?","for which bank do you work?","how ere you feeling","Who am I speaking to","Who are you","what is the name of my bank","what am i speaking to","who am i speaking to","who are you"],"parameters":[]},{"action":"","name":"FAQ Why different passwords to login and transact?","priority":3,"replies":["There are three kinds of details used to login and validate transactions on Internet Banking: *Login password - The \"Login Password\" is used for logging in and allows you to view your account details. Your login id is your customer id. *Transaction Password - \"Transaction Password\" is required for carrying out financial transactions like bill payment, fund transfers, mobile recharge etc. *Netsecure code - Netsecure is an additional security feature added to have a 2nd factor authentication. Once you register for Netsecure, you can generate a one-time password through SMS, Web-pin or 1-touch Device. This makes your banking transactions safer & free from frauds."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["why are there two different passwords for a single internet banking account","is login password not the same as the transaction password","i am asked for a transaction password for internet banking, why is it so","why are there so many passwords for net banking","is it necessary to keep two different passwords for online banking","why do i need to have two different passwords like login password and profile password","why is the login password different than the transaction password","Why we use the different passwords and validations to login and transact?","Why do we need the different passwords and validations to login and transact?","Why are the different passwords and validations to login and transact?"],"parameters":[]},{"action":"","name":"FAQ withdraw cash using credit card","priority":3,"replies":["Yes you can use your credit card for cash withdrawals. The cash withdrawal charge is 2.5% on the amount withdrawn or Rs. 300, whichever is higher. Also finance charges will apply from the date of transactions."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can i take cash out using a credit card","would like to get cash using my credit card","How do Cash Advances work from credit card?","How do Cash Advances work from credit card?","can i withdraw cash using @cards:cards","is it possible to withdraw cash from ATM using a credit card?","can Platinum Plus credit card be used to withdraw cash from ATM?","Can i withdraw cash from ATM using a chip card","Can a Chip Card be used to withdraw cash","Withdraw Cash"],"parameters":[]},{"action":"","name":"FAQ working days (new)","priority":3,"replies":["Bank operates from Monday to Friday 9:00 am to 3:30 pm. Bank will also be open on 1st and 3rd Saturday for full day. The bank will be closed on Sunday."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["is the bank open today","When is the next bank holiday","May I know whether next saturday ut bank will be open so that come down to bank n I hav some doubts","May I know whether next saturday ut bank will be open so that come down to bank n I hav some doubts","what are the bank hours?","what are the bank hours?","what are the working hours of HDFC","does the bank work on every saturday?","what is the bank timing?"],"parameters":[]},{"action":"","name":"Fee Reversal (new)","priority":3,"replies":["Annual Fee Reversal (api not available)"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["when can i expect my fees to be reversed","when will i get the reversal of my annual fees","why is my annual fee not yet reversed","can you please check why is my annual fee not yet reversed","i have paid my annual fees and was supposed to receive a refund, but i have not received any","can you please let me know why are my annual fees not yet reversed","what is the reason for my annual fees not being refunded yet","can you please let me know why my annual fees are not yet reversed","i was supposed to receive a refund of my annual fees, do you have any update about the same?","please refund my annual fees"],"parameters":[]},{"action":"","name":"help me","priority":3,"replies":["I'm here to help you. What exactly can I do for you today?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want one more thing","i want more help","can you help me with one more thing","ok another help i need","ok another help i need","cool i want to one more transaction","some more help i need","can you help me on this one?","need help on this","i have another question"],"parameters":[]},{"action":"","name":"help me (w-co)","priority":3,"replies":["I'm here to help you. What exactly can I do for you today?"],"suggestions":[],"context":{"currentTopic":["assistance-yes"],"nextTopic":[]},"gambits":["yeah i need help","yes"],"parameters":[]},{"action":"","name":"Hi","priority":3,"replies":["Welcome to Enterprise Bank's Chat Service. My name is Enterprise Bot and I am here to assist you with your query."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["hey how are you","sup","how are you","hey there","Hi xxxx","login","Hello","Hey","Hi","hi"],"parameters":[]},{"action":"","name":"increase credit card limit (w/co)","priority":3,"replies":["Your request for increase in limit has been logged and is under review."],"suggestions":[],"context":{"currentTopic":["credit-limit"],"nextTopic":[]},"gambits":["i want to get a higher limit on my credit card","No I want a higher limit","increase limit to 2000000","increase my limit please","increase limit","i want somehthing with a higher limit"],"parameters":[]},{"action":"","name":"increase credit limit on card","priority":3,"replies":["Limit assigned on your card is reviewed periodically based on usage and payment pattern on the card account. Please call our phone banking officers at +94 (0)11 4 711411 to know if your card account is currently eligible for limit enhancement."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how can i extend my credit card limit?","i wan tot extend limit on my card","how could i extend limit on my card?","is it possible to extend my credit card limit","extend my credit card limit","increase my credit card limit","i want to increase my credit card limit","How can I increase the limit of my credit card","I want to increase the limit of my card","increase the credit card limit"],"parameters":[]},{"action":"","name":"increase daily withdrawal limit","priority":3,"replies":["The daily cash withdrawal limit for a card is fixed according to the bank's norms and the same cannot be changed."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is daily limit","Is it possible to change these limits on my debit card?","change my daily limit to 200000","Is there a way to get daily usage limits for my debit card for usage at ATMs and merchant outlets?","how can i get daily usage limits for my debit card for usage at ATMs and merchant outlets?","What are the daily usage limits for my debit card for usage at ATMs and merchant outlets?","yes change daily limit to 200000","Can I change daily limits on my debit card?","How Can I change daily limits on my debit card?","Is it possible to change daily limits on my debit card?"],"parameters":[]},{"action":"","name":"Insurance outstanding","priority":3,"replies":["You currently have an EMI of INR 5675 to be paid for your $Insurance","You currently have an EMI of INR 5675 to be paid for your Vehicle Insurance."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["emi"]},"gambits":["any outstanding amount on insurance","is there any insurance emi pending?","how much is my emi for my insurance","what is my life insurance outstanding amount","what are my pending emi for my insurance?","how much emi is to paid on my life insurance","do i have any outstanding on my life insurance","do i have any outstanding on my insurance","show my outstanding on life insurance","show my outstanding on my insurance policy"],"parameters":[]},{"action":"","name":"interest rate breakup (w/co)","priority":3,"replies":["the rate is benchmarked on the Bank PLR + 100 basis points. Hence it is 9.75% + 1.00% = 10.75%"],"suggestions":[],"context":{"currentTopic":["rate","emi"],"nextTopic":["rate","emi"]},"gambits":["i need to understand how you get that interest rate","can you explain to me why my emi is so high'","my interest rate is so high. whats the reason","why is my emi so high","why is my interest rate so high","why","no way","what","how is it arrived at","why is it so high"],"parameters":[]},{"action":"","name":"Interest rate for account","priority":3,"replies":["Currently you have 5% rate of interest on your account","Currently you have 5% rate of interest on your $account"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what interest am i getting on my savings account","how much interest will i get on savings account","tell me the interest rate on my savings account","whats the rate of interest for my savings account","how much rate of interest am i gaining","what is the rate of interest am i getting","how much is the rate of interest on my savings account","what rate of interest am i gaining on my savings account","how much is the interest on my savings account","whats the interest on my savings account"],"parameters":[]},{"action":"getInvest","name":"Invest","priority":3,"replies":["Based on the above i would recommend: 1. Index mutual fund as its a small amount compared to your overall net worth. We would recommend you to hold the investment for 3 years with an expected return of 18% but can vary depending on the market. 2. You can look at mid caps as well."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Ok i have some more money left over i would like to invest that","ok i still have some more money left over. i would like to invest that","Ok i have some more money left over somehow i would like to invest that","I want to invest","invest my money","need to invest","where can i invest my money","where should i invest?","i have 50000 what should i do and i am not like to break it","I want to invest 50000 every month and my annual income is 32,00,000 my age is 32 I want to invest for 5 years and am yes likely to break before maturiy 3213"],"parameters":[{"name":"duration","isRequired":true,"priority":3,"prompt":"How long are you looking at making the investment?","suggestions":["1 Year","2 Years","3 Years","5 Years"],"entityName":"sys_number","intentName":"Invest"},{"name":"amount","isRequired":true,"priority":2,"prompt":"What is your Annual income?","suggestions":[],"entityName":"sys_number","intentName":"Invest"},{"name":"amount","isRequired":true,"priority":1,"prompt":"Sure let me help you out. how much would you like to invest? (say no or cancel if you want to do something else)","suggestions":["50000","100000","200000","No, I don’t want to invest."],"entityName":"sys_number","intentName":"Invest"}]},{"action":"","name":"invest buy","eventName":null,"priority":3,"replies":["Congratulations Sir your investment has been made."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Buy Lnt","Buy Reliance","Buy lnt","buy lnt","OK buy L N t","buy L&T","buy L&T and my ipin is xxxx","ok buy L&T"],"parameters":[{"name":"verification","isRequired":true,"priority":1,"prompt":"Excellent choice. Per year you will earn 8% Please enter your iPin to complete the transfer.","suggestions":[],"entityName":"sys_number","intentName":"invest buy"}]},{"action":"","name":"invest short but better","priority":3,"replies":["1. What about listed NCDs of Reliance Indutries at 11% 2. There is an L&T infra bond at 8% which is tax free based on your annual income we see that you are in the 25% tax rate which makes both these investments equal as you will loose 3% out of the 11% in tax in the reliance NCD while the return of L&T is tax free. Also L&T is guranteed by the Government"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["invest3"]},"gambits":["I don't like equity","No I don't like equity","But I don't like equity","no i dont want equity","i dont like equity","i dont like equity","i dont like equity any other option?","no i hate equity its too risky","i need a better return than 6%","i want something short term but with a better yield than 6%"],"parameters":[]},{"action":"getxtransactions","name":"last transactions","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["lasttransactions-followup"]},"gambits":["What was my last transaction?","Where am I spending?","where am i spendit now a days","where all have i been spending","where all am I spending?","transaction details","show transaction details","can you show my transaction details","can you get the details of my transactions","details of my transactions"],"parameters":[{"name":"account","isRequired":true,"priority":1,"prompt":"Which transactions would you like to view?","suggestions":["current account","savings account","Credit account"],"entityName":"account","intentName":"last transactions"}]},{"action":"","name":"last transactions (credit card)","priority":3,"replies":["Following are your transactions from your Credit card"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["credit account","last transactions on my credit card","last 3 transactions on my credit card","my credit card transactions","last few transactions on my credit card","can you show my last few transactions on credit card","can you help me to show last 3 credit card transactions","show my last credit card transactions please","please show my last 3 credit card transactions","show last 3 cc transactions","what are my last 5 cc transactions"],"parameters":[{"name":"duration","isRequired":true,"priority":1,"prompt":"For what duration you would like to view your credit statement?","suggestions":["15 days","30 days","60 days"],"entityName":"sys_number","intentName":"last transactions (credit card)"}]},{"action":"","name":"last transactions (current acc)","priority":3,"replies":["Following are your transactions from your Current Account"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["show current acc last transactions","current acc transactions","show current acc transactions","show my current account transactions","what all transactions on my current account","last 5 transactions on current acc","show current acc transactions","last transaction on my current acc","show me my last 5 current account transactions"],"parameters":[]},{"action":"","name":"last transactions (savings acc)","priority":3,"replies":["Following are your transactions from your Savings Account"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["show my saving account transactions","what all transactions on my savings account","last 5 transactions on saving acc","show savngs acc transactions","show me my last 5 saving account transactions","transactions on savings account","transactions of savings account","transactions savings acc"],"parameters":[]},{"action":"","name":"Like-Button","priority":3,"replies":["Glad you liked it"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["I like it"],"parameters":[]},{"action":"cardList","name":"linked accounts (new)","priority":3,"replies":["You currently have two credit cards linked to your account number and the details of the same have been emailed to you."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what all credit cards are linked to my account number 1212121212121","list of cards linked to my account","which are the credit cards linked to my current account","what are the credit cards linked to my account","which mutual funds are linked to my account","which demat accounts are linked to my account","what are the credit cards linked with my account","do i have any linked credit cards","do i have any linked accounts"],"parameters":[]},{"action":"getbeneficiaries","name":"List of existing beneficiaries (new)","priority":3,"replies":["Your beneficiaries are......."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["show me the list of beneficiaries on my account","who all are the beneficiaries on my savings account?","whom all have I added as beneficiaries","whom all have I added as beneficiaries in my account?","which all beneficiaries are linked to my account","list of beneficiaries","show me the list of beneficiaries linked to my account","name the beneficiaries i have","who can i transfer money to","who are my interbank beneficiary ?"],"parameters":[]},{"action":"","name":"Loan application status","priority":3,"replies":["Your loan application is presently under consideration at our sanctioning office and you would be informed about the approval shortly. Your patience is highly appreciated","Your $loan application is presently under consideration at our sanctioning office and you would be informed about the approval shortly. Your patience is highly appreciated"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["whats my loan application status?","what is the staTUS OF MY LOAN APPLICATION?","whats the status on my loan application","why is it taking so long for my loan application","home many more days for me to get my money from the loan i applied for","where is my loan application stuck","why is my personal loan processing taking so much time","where is my auto loan stuck","can i get the status of my car loan","what is the status of my home loan application"],"parameters":[]},{"action":"","name":"Loan closure","eventName":null,"priority":3,"replies":["The $loan account has been successfully closed and you will receive a no dues certificate shortly on your registered mail id. It was great servicing you and look forward for another fruitful relationship with you. Thank you"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want to finish up the loan account","i want to wind up the loan account","i want to close my card loan","Close my education loan","close all my loan accounts please","close all my existing loans","personal loan closure please","loan closing formalities please","close my loan","please close my car loan using my savings account balance"],"parameters":[]},{"action":"","name":"Loan Repayment Schedule","priority":3,"replies":["Very well. The repayment schedule has been mailed to your registered mail id"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how do I plan my loan repayment?","whats the agenga to repay my loan?","how are my loan installments scheduled?","what is the schedule to repay my loan","schedule to repay the amount that I have borrowed from bank","what is the loan repayment schedule","what is the schedule to repay my loan?","what is the repayment schedule of my home loan","auto loan repayment schedule please","Please mail me my personal loan repayment schedule"],"parameters":[]},{"action":"","name":"loan interest cost","priority":3,"replies":["Your interest rate is 10.75% on your loan"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["emi","rate"]},"gambits":["What's the interest rate on that loan?","What is the interest I am paying on that loan?","What's the interest I am paying on that loan?","rate of interest on my loan","rate of interest on my home loan","whats the interest rate on my loan","whats the interest rate on my loan","ok whats the interest rate on that?","whats the interest rate i am paying on that","whats the interest rate i am paying on that loan?"],"parameters":[]},{"action":"","name":"lost card new card (w/co)","priority":3,"replies":["Your card has been successfully blocked & you will receive your replacement card in 5 working days. Anything else I could help you with?"],"suggestions":[],"context":{"currentTopic":["lost-card","credit-card"],"nextTopic":["credit-card"]},"gambits":["sure","yes please","could you please"],"parameters":[]},{"action":"getbalance","name":"Lost card transactions (w/co)","priority":3,"replies":["Is there a problem ?"],"suggestions":["it looks good","there is a problem"],"context":{"currentTopic":["lost-card","credit-card"],"nextTopic":["lost-card","credit-card","ok"]},"gambits":["yes","please","ok","yes please"],"parameters":[]},{"action":"blockcard","name":"Lost my credit card","priority":3,"replies":["Your card has been blocked. Would you like to view your account balance to ensure that there have been no unrecognized charges?"],"suggestions":["No","Yes"],"context":{"currentTopic":[],"nextTopic":["credit-card","lost-card","Lostmycreditcard-followup"]},"gambits":["my card stolen block please","my card was snatched can you block it?","can you blok card","can you blok my card i lost it","can you block my card","card blok","my card was stolen","my card was stolen yesterday","someone grabbed my card"],"parameters":[]},{"action":"","name":"lost passbook (new)","priority":3,"replies":["You will receive your new passbook on your registered mailing address within 5 working days."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What is the process to receive a passbook?","What if I lose my passbook?","i have lost my passbook, how to get a new one?","i lost my passbook","i need a new passbook","i lost my passbook and my iPin is xxxx"],"parameters":[]},{"action":"","name":"Make Demand Draft","priority":3,"replies":["Your demand Draft for Rs. $number in the name of $name payable at $geo-city is created and DD will be couriered to the mailing address within 3 to 5 working days."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["get me a DD in name of Mike Robotics","i want a DD in name of Mike Robotics","make a DD of 12345 in name of Mike Robotics","get a DD of 5000","i need a demand draft","need a demand draft","make a demand draft for me","i want to make a demad draft of 5000 payable at Pune","i want a demand draft","i want make a dd","can you create a demand draft worth 5000 payable at pune?"],"parameters":[]},{"action":"","name":"Maximum loan amount (new)","priority":3,"replies":[],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is the limit of education loan"],"parameters":[]},{"action":"","name":"minimum payment credit card","priority":3,"replies":["The minimum amount you can pay to avoid late fees is Rs. 5000 which is 5% of your total dues. (dummy date API not available)"],"suggestions":["Account Statement","Pay bill now","Last 10 Transactions","Payment due date"],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["minimum amt payable of credit card","what is my minimum amount due","what is my minimum amount due on my card","what is my minimum amount due","what is the MAD on my card","MAD on my card","can you show the MAD on my card","minimum balance due","whats the minimum amount I have to pay on my card","whats the minimum amount I have to pay on","minimum payment credit card"],"parameters":[]},{"action":"","name":"my interest cost (w/co)","priority":3,"replies":["Your interest rate is 10.75% on your loan"],"suggestions":[],"context":{"currentTopic":["emi"],"nextTopic":["rate","emi"]},"gambits":["What's the interest rate on that loan?","What's the interest I am paying on that loan?","rate of interest on my home loan","rate of interest on my home loan","rate of interest on my loan","interest rate on my loan","whats my interest on my loan","ok whats my interest on my loan","whats my interest on my loan","whats the interest rate i am paying","whats the interest rate i am paying on that loan?"],"parameters":[]},{"action":"loanoutstanding","name":"my loan details","priority":3,"replies":["Your current Loan outstadning is 15,00,000 and your next emi of 18,500 on the loan will be due of the 20th of the month"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["emi"]},"gambits":["what is the mortage payment for this month?","what is my loan outstanding?","how much loan do i have to pay?","what is the outstanding amount of my mortgage","show my loan outstandings","loan outstanding","loanoutstanding","outstanding loan amount","how much loan amount is outstanding","can you show the loan outstanding amount","how much loan do i owe yet"],"parameters":[]},{"action":"newChequebook","name":"need a new cheque book","priority":3,"replies":["Sure. You will receive your new Cheque Book in 7 days. Is there anything else i can assist you with?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["assistance-yes"]},"gambits":["get check book","send cheque book","send m a new check book","send me a new checkbook","send me a new checkbook","get me a new checkbook","get me a new check book","need a new cheque book"],"parameters":[]},{"action":"","name":"new beneficiary","priority":3,"replies":["Please choose the type of the new beneficiary."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["assistance-yes","newbenificiary-followup"]},"gambits":["not in the list add beneficiary","its not in the list add beneficiary","beneficiary is not in the list","beneficiary not in the list","beneficiary not available","beneficiary is not there in the list","not in list please add","please add new beneficiary","please add new beneficiary not in list","add new beneficiary"],"parameters":[]},{"action":"","name":"No","priority":3,"replies":["No Problem. Is there anything else you would like me to help you with?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["NO-NO"]},"gambits":["i said leave it","leave it man","No","no thanks","dont change it","definately not","pelase dont","nah","no","cancel"],"parameters":[]},{"action":"","name":"NO-NO","eventName":null,"priority":3,"replies":["Ok. You can get back to me at any point of time and I would be pleased to be of your help."],"suggestions":[],"context":{"currentTopic":["NO-NO"],"nextTopic":[]},"gambits":["nah","NAH","NO"],"parameters":[]},{"action":"","name":"Outstanding Balance to EMI","priority":3,"replies":["you cannot convert you outstanding balance to emi but you can getPre-approved Loans on Credit Card in just One Second which may serve your purpose. Apply at https://goo.gl/TIIPtA"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["How can I convert my credit card bill into EMI?","Is it possible to convert the credit card bill into an EMI?","Can I convert my credit card bill into EMI?","Is it possible to convert the outstanding balance on my credit card into EMI?","Can I convert my outstanding balance into EMI?","i want to convert my outstanding balance on my credit card into EMI","i want to convert my outstanding balance on my credit card into EMI, how?","How to convert my Outstanding balance into EMI?","Is it possible for me to convert my outstanding balance into EMI?","How do I convert the outstanding balance on my credit card into EMI?"],"parameters":[]},{"action":"","name":"Pay Bill","priority":3,"replies":["Your $bill-payment-type payment for $bill-amount has been done. (Test data, Api not available)"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["please pay electricity bill of 500","i want to pay my broadband bill","i want to pay my bill","pay bills","pay bill","i want to pay my bill","can i pay my electricity bill?","Can I pay a bill?","I want to pay my utility bills"],"parameters":[]},{"action":"","name":"Pay credit card bill","priority":3,"replies":["You currently have two credit cards linked to your account"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["credit-card","paycreditcardbill-follow-up"]},"gambits":["i want to pay credit card bill","credit card bill payment","i want to pay my credit card bill","i wan to pay my bill","pay credit card dues","pay credit card dues","How do I pay off my card?","wanna pay off my card","pay off my card","need to pay off my card"],"parameters":[]},{"action":"","name":"pay credit card bill (new) (w/co)","priority":3,"replies":["Your credit card bill payment has been done."],"suggestions":[],"context":{"currentTopic":["credit-card","minimum"],"nextTopic":["minimum"]},"gambits":["Please pay minimum amount","yes pay the minimum amount","yes pay the minimum amount xxxx"],"parameters":[]},{"action":"","name":"Pay credit card bill (w/co)","priority":3,"replies":["Your credit card payment of INR 85000.91 is done. Is there anything else I can help you with?"],"suggestions":["Cheque Payment","Cash Transfer","Autopay","ATM Funds Transfer","NEFT","Net banking"],"context":{"currentTopic":["credit-card"],"nextTopic":["credit-card"]},"gambits":["pay my credit card dues","ok please pay my credit card","i need to pay that now","I need to pay that now my iPin","clear my dues","I need to pay that now my iPin is @verification:verification","pay now","pay it","pay","NEFT"],"parameters":[]},{"action":"","name":"pay my emi","priority":3,"replies":["Your $loan EMI has been paid.","Your $Insurance EMI has been paid.","Your EMI payment is done."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["pay my loan outstanding","pay my EMI","pay my insurance outstanding","pay my insurance emi","pay my life insurance emi","pay my home loan emi","can you pay my home loan emi","pay my installment for home loan","pay my loan installment","pay my loan installment for this month, xxxx"],"parameters":[]},{"action":"","name":"pay my emi (w/co)","priority":3,"replies":["Your EMI has been paid."],"suggestions":[],"context":{"currentTopic":["emi"],"nextTopic":["emi"]},"gambits":["pay it now","pay it","pay","pay my emi","pay emi","fine. this has been a good month close that as well for me","fine. this has been a good month. close that as well for me","clear that","close that","fine. this has been a good month. close that as well for me my ipin is 5590"],"parameters":[]},{"action":"getreceivedamt","name":"payment received","priority":3,"replies":["Your income was 10000","You received 2000 from $name $duration","You received 2000 from $name"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["did ravina pay me","how much did receive last month","how much did bajaj transfer today","did bajaj transfer 5000?","did i get money from asian paints","was the money from ravina mutha credited to my account","was the money from ravina credited to my account","did i get paid from ravina","did i get my salary","did my salary get credited"],"parameters":[]},{"action":"","name":"Personal information security","priority":3,"replies":["We take significant care to keep your personal information and other details are always confidential and safe."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how secure is the information sent over internet?","is my information safe?","safety of transactions over internet","safety over internet","how secure is my personal information shared with HDFC?","what is the security for the information shared with the bank?","How safe is the information shared with the bank?","Is my personal information sent over internet safe?","Is my information sent over internet secure?","What does HDFC do to protect the personal information sent in my application over the Internet?"],"parameters":[]},{"action":"","name":"Poor service","priority":3,"replies":["I'm sorry you feel that way. Could you provide me with some more information as to what you didn't like? This will help us do better next time"],"suggestions":["Cancel Feedaback","Email Us","Speak to an Agent","Request Callback","Request Callback"],"context":{"currentTopic":[],"nextTopic":["suggestions"]},"gambits":["i dont like you","you are not doing well","i just dont like you","i just dont like you","you are not so good","poor system","bad system","very poor response","very poor system","you need to improve","improve yourself"],"parameters":[]},{"action":"","name":"progressive dispute form","priority":3,"replies":["Subsequent to submission of the CDF form, the bank intimates the merchant of the disputed transaction. Post inspection of all the relevant documents, if the customer is still not convinced, then the customer should fill and submit the progressive dispute form http://goo.gl/cVqkas"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["what is the progressive dispute form used for","what can i do by filling in the progressive dispute form","what is the purpose of the progressive dispute form","when should i fill in the progressive dispute form","what is the progressive dispute form used for?","when is the progressive dispute form used?","what is the progressive dispute form","what is the progressive dispute form for?","when do i need to fill in the progressive dispute form","When should a customer fill a progressive dispute form?"],"parameters":[]},{"action":"","name":"Recharge","priority":3,"replies":["Your recharge of $number on mobile number $phone-number is successful"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want to top up my mobile","do a recharge of Rs 50","i wan to do a recharge","i wanna recharge my phone","i want to recharge my number","recharge 9763531300","want to do a recharge","wanna recharge my mobile","recharge my number with 500","can you recharge my phone?"],"parameters":[]},{"action":"","name":"Recurring Payment","priority":3,"replies":["Sure, please select the source account for the recurring transfer."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["RecurringPayment-followup"]},"gambits":["i want to add a new recurring payment","add new recurring payment","schedule a new recurring payment","schedule a recurring payment","schedule recurring payment","i want to add a recurring payment","add recurring payment","add recurring payment for every month","do a transfer to pranay on every 24th","do a recurring transfer"],"parameters":[]},{"action":"","name":"Recurring Payment (c/o)","priority":3,"replies":["Please confirm the following details for your recurring transfer:
Beneficiary Name: $name
Transfer Amount: $amount
Source Account: $account
"],"suggestions":[],"context":{"currentTopic":["recurring_payment"],"nextTopic":["recurring_payment","Recurringpaymentco-followup"]},"gambits":["yes sure"],"parameters":[]},{"action":"","name":"Register credit card(Net Banking)","priority":3,"replies":["If you are an existing Bank account holder with netbanking you can Click on the \"Register New Card\" link on the left hand side. You can use this link http://goo.gl/Bwxhk to register for NetBanking."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i want to start using the online service with credit card","steps for online credit card service?","use credit card service online","i want to start using the credit card online service","i want to apply for online credit card service","how should i apply for online credit card service?","how do i apply for online credit card service?","where can i apply for online credit card service","can i apply for online credit card service","how can i apply for online credit card service"],"parameters":[]},{"action":"","name":"Register for Autopay","priority":3,"replies":["The Autopay is a facility available to Bank account holders. It automatically pays your credit card bills using your Bank account every month. To register for Autopay you have to: Click on the \"Autopay register\" on the left side margin on our netbanking site."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["What is the Autopay facility","what should i do to start using autopay?","i want to start using autopay, what should I do?","whom should i contact to start using auto pay?","what is the procedure to register for auto pay?","how should i register for auto pay?","what way cai i use auto pay?","how do i start using autopay?","how to register for autopay?","How can I register for Autopay?"],"parameters":[]},{"action":"","name":"Register NetBanking","priority":3,"replies":["To register for NetBanking go to http://goo.gl/qzMzo"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["where should i register to start using Netbanking","how do i register for net banking?","i want to open a new netbanking account","i want to get on netbanking","i want to start my netbanking","internet bankning register","How do I register for Internet Banking?","How do I register my account for Internet Banking?","Can I register my credit card for Internet Banking?","How do I register my account for Internet Banking?"],"parameters":[]},{"action":"","name":"Remittance","priority":3,"replies":["Sir the remittance has been made."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["remit money","remit 50000","I want to remit rs. 500000 to account no JPMC124577"],"parameters":[]},{"action":"","name":"remove add-on card holder","priority":3,"replies":["Please call our customer service on our phone help line 1800-00-0000 to deactivate your Add-on credit card"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["remove add on card","is it possible to deactivate add on card","how do I deactivate my add on card","deactivate my add on card","i want to deactivate my add on card","i have a add on card but now want to stop using it","stop using the add on card","i dont want to use the add on card any more","i want to remove the add on card user","how to remove add-on card members"],"parameters":[]},{"action":"","name":"renew my card","priority":3,"replies":["To renew the Credit Card you have to fill in the application form on website and mail it."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["get my credit card renewed","i want to get my credit card renewed","renew my credit card","what can be done to renew a card","my card is going to expire soon","my card is about to expire how do i renew","i want to get my credit card renewed","i want to renew my credit card","How can I renew my credit card","What do I do if my card is due to expire?"],"parameters":[]},{"action":"","name":"repeat transfer (w/co)","priority":3,"replies":["Your transfer of #transfer.amount #transfer.currency-name to #transfer.name is successful. Transaction ID is 4478903456 for your future reference."],"suggestions":[],"context":{"currentTopic":["transfer"],"nextTopic":[]},"gambits":["can you please repeat the transfer","please repeat the same","repeat this transfer","repeat the same transfer","repeat transfer","do the same again"],"parameters":[]},{"action":"","name":"Request Call-Back","priority":3,"replies":["Thank you for placing your request for a callback. Our Customer service agent will definitely call with you in a while. What else can I help you with?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["assistance-yes"]},"gambits":["Request Callback"],"parameters":[]},{"action":"","name":"Shift_account_newbranch","priority":3,"replies":["You can transfer you account to any Bank Branch. Please visit the branch you wish to transfer your account to. Post changing the branch for your account you will retain the same account number, cheque book and Netbanking details."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["how to shift my account to other branch","how to shift my account to other branch","what to do if i want to shift my account to another branch","shift account","how to shift my account","help me in shifting my account","what to do to shift my account to new branch","i want to shift my account to new branch"],"parameters":[]},{"action":"","name":"show charges (new)","eventName":null,"priority":3,"replies":["Following are your Credit card transactions:"],"suggestions":["Credit card bill","Report Fraud","Account Statement"],"context":{"currentTopic":[],"nextTopic":["details","showcharges"]},"gambits":["my last month spends on fuel","my last month spends","where have I spent on in last 10 days","where have I spent on in last week","where did i spend so much","where did i spend so much money","where am i spending","where am i spending these days?","show charges on my card","show credit card charges"],"parameters":[]},{"action":"","name":"show charges details (w/co)","priority":3,"replies":["We will send a detailed statement to your registered e-mail ID. (api not available) How else can i be of your help?"],"suggestions":["Credit card due date","Last 10 transactions","Credit card bill"],"context":{"currentTopic":["details","showcharges"],"nextTopic":[]},"gambits":["show details please","details please","can you please break up","details","can you please break up","give me more details of this","i need details of this","show more details please","can you pass more details","i need to see this in more detail"],"parameters":[]},{"action":"","name":"Speak to an Agent","priority":3,"replies":["Sure, please hold while I connect you to our agent."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["take me to a person","i need to talk to some person","can i talk to any person","i need to talk to an agent","take me to a person to talk to","transfer me to a person to talk to","make me a call to an agent","i need to speak to an agent","Speak to an Agent","talk to an agent"],"parameters":[]},{"action":"","name":"stop payment","priority":3,"replies":["Cheque number $chqno to $name has been blocked","Cheque number $chqno has been blocked"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["can you please stop my cheque payment?","please stop my cheque payment","can you pleas stop my cheque payment","pleas stop my cheque payment","stop payment on chq no. 321313","Request for Stop Cheque Payment","block cheque 11111","please block chq no. 11111","stop payment on chq no. 11111","Can I do a stop payment on cheque no. 1111111"],"parameters":[]},{"action":"","name":"Thanks","priority":3,"replies":[":)","My pleasure :)"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["thats nice","thats cool","nice","looks good","impressive i like that you could show me all my linked accounts","impressive","good job","thanks for your help","oohhhh nice","oh nice"],"parameters":[]},{"action":"","name":"transaction dispute","priority":3,"replies":["For any transaction dispute, fraud or suspicious activity on your card please provide a duly filled in Cardholder Dispute Form (CDF) or call our 24 hour helpline at 1800-00-0000. You can access the form at http://goo.gl/18ZKLG If you have lost your credit card please block it immediately."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i dont recognize a payment in my account. what should i do?","how do i claim that there has been a fradulent transaction","i need to complain about an unrecognized charge","Report fraud","want to report fraud","i want to report a fraud","i want to report a suspicious activity in my account","fraudulent transaction on my credit card","help me with chargeback","how do i request a chargeback?"],"parameters":[]},{"action":"","name":"Transactions are ok (w/co)","priority":3,"replies":["Glad to hear that. Could I help you with something else?"],"suggestions":[],"context":{"currentTopic":["credit-card","lost-card","ok"],"nextTopic":["credit-card","lost-card","ok"]},"gambits":["looks good","its ok","theres no problem that i can see","the transactions are fine","Phew. Thank god there has been no transaction since I lost the card!","looks fine"],"parameters":[]},{"action":"gettransfer","name":"transfer money","priority":3,"replies":["From which account would you like to make the transfer?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["transfer","transfermoney-followup"]},"gambits":["transfer 5000 INR to suraj","could you assist me with making a transfer","i would like to send some money to a friend","i would like to send some money to Ida","Can you send some money to my friend","can you help me sending some money to my friend","can you help me sending some money to Ia","can you help me sending some money to Ida","can you help me sending some money to India","can you help me sending some money to Ida"],"parameters":[]},{"action":"","name":"Transfer money savings to current","priority":3,"replies":["$number has been transferred from $from to $to"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["Transfer 50000 from savings to current","move 50000 from my current to saving account","Trf 50000 from savings to current","Trf 50000 from savings to current","trf from savings to current","could you please transfer 5000 from savings account to my current account","transfer money to current from savings account","5000 from savings to current","transfer 5000 from savings to current","transfer from savings to current"],"parameters":[]},{"action":"getCCFeatures","name":"Types Features & Credit Card charges(new)","priority":3,"replies":["Sure. Bank offers a variety of 37 cards. Below is the list of our featured Credit Cards."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["new-card"]},"gambits":["show me annual fees of regalia card","show me a card good for shopping","show me all credit cards","show all cards","show me the card with lowest annual fees","what are the annual fees for Regalia card","show shopping cards","choose a credit card","Well, let us choose one of my credit cards","suggest cards"],"parameters":[]},{"action":"getCCFeatures","name":"Types Features & Credit Card charges(w/co)(new)","priority":3,"replies":["The $features-types for #new-card.typesofcreditcards will be 500."],"suggestions":[],"context":{"currentTopic":["new-card"],"nextTopic":["new-card"]},"gambits":["What are the Cash Withdrawal Charges for the same?","what are its cashback features","how are the late payment fees for this card","what are the late payment fees for this card","how details","what are the late payment fees for this","what are the late payment fees for this?","what are its late payment fees","are there any offers on this card?","how much will be the cash limit for this card?"],"parameters":[]},{"action":"emiPayment","name":"what is my EMI","priority":3,"replies":["Your EMI is 18,500 and is due on the 20th of this month. All your previous EMI's have been cleared."],"suggestions":[],"context":{"currentTopic":[],"nextTopic":["emi"]},"gambits":["emi date","emi balance","what amount is due on my emi","EMI status","i remember i had an emi due as well. what was that","i remember i had an emi due as well. what was that?","how much emi do i have to pay","check my EMI","what is my EMI","what payments do i have outstanding"],"parameters":[]},{"action":"","name":"wrong answer","priority":3,"replies":["Sorry for that. Can you please rephrase your question?"],"suggestions":[],"context":{"currentTopic":[],"nextTopic":[]},"gambits":["i don't have any loan yet","i'm not looking for credit card","you are wrong my friend. okay leave this one also","I already asked my queries, answer that one first","why are you repeating same question","do you ever get anything right?","incorrect again","do you ever get anything right?"],"parameters":[]},{"action":"","name":"account opening (c/o)","priority":3,"replies":["You will require the following documents to open your account."],"suggestions":[],"context":{"currentTopic":["new-account"],"nextTopic":[]},"gambits":["documents?","what documents?"],"parameters":[]},{"action":"","name":"NOhelp","priority":3,"replies":["OK, you can come back anytime & I would be glad to be of help."],"suggestions":[],"context":{"currentTopic":["NOhelp"],"nextTopic":[]},"gambits":["nothing","no"],"parameters":[]}]}]